Summary

The Maintenance Shift Lead is responsible to assist in the management of the day-to-day workload for the maintenance team to ensure an effective and efficient service is delivered and departmental goals are achieved, including the planning and resourcing of Preventative Maintenance (PM) and unplanned maintenance. Drive a culture of continuous improvement throughout the team of skilled Technicians. Provide leadership and line management to the team, coordinating and overseeing their workloads, providing support to ensure that the team delivers, monitoring any issues, and ensuring goals, and quality standards are met. Develop the team by focusing on individual performance and support requirements to achieve high standards, while fostering a culture of working safely. This position supports operations in ensuring use-ready and compliant facilities and utilities, including advanced troubleshooting, completion of preventive maintenance, and the completion of computerized maintenance management system (CMMS) related documentation. The Maintenance Shift Lead provides feedback and recommendations to management on relevant topics including the planning of maintenance work, project management tasks, and the investigation and resolution of unusual situations.

Duties/Responsibilities

Perform, as part of a team, a wide variety of tasks to maintain facility in a best in class for guest experience.
Interface with customers, vendors, and team members in support of facility initiatives, work request completion, or other duties as assigned in a professional and team-oriented manner.
Conduct routine, periodic, or special inspections to determine repair and maintenance work necessary to prevent breakdowns of facilities, machinery, and equipment.
Utilize positive communication and interpersonal skills with guests, (internal and external), at all times.
Responsible for exhibiting professional behavior with both internal and external business associates that reflects positively on the company and is consistent with the company’s policies and practices. Provides guidance and coordination to team members and trains staff on elements of the facilities maintenance trades.
Assists management in planning and scheduling preventative maintenance work and recommends approaches to preventative maintenance programs.
Embodies Soboba Casino Resort’s cultural values and aligns daily actions with department goals.
Responsible for routine general maintenance and repair throughout the Soboba Casino Resort Property. These responsibilities can include painting, drywall installation and repair, carpentry, plumbing, HVAC, groundwork, irrigation systems, flooring, concrete, lighting and basic electricity, as directed with established procedures and policies.
Performs daily rounds and checks of various equipment and systems as assigned, including related record keeping.
Ensure that shifts are properly covered.
Advises Maintenance Supervisor of any potential problems or unusual events, to include solutions thereof.
Must be physically present to work a regular, reliable, and predictable work schedule in accordance with business demands, and maintain a consistent and regular attendance record.
Ability to perform standard repairs to general machinery, equipment, structures, plumbing, air conditioning and electrical systems.
Record and document all work carried out on all equipment on both paper and electronic systems as is required.
Perform special projects and other responsibilities, tasks, or duties as requested.

Supervisory Responsibilities

Perform supervisory duties in absence of Facilities Maintenance Supervisor.
Assist in running an efficient maintenance operation which is able to fulfil operational and customer demand while meeting set goals.
Effectively lead a team of maintenance technicians, working with manager to ensure smooth workflow with maximum output.
Consistently promote high standards through personal example and roll out through the team so that each member of the team understands the standards and behaviors expected of them.
Identify areas of development within the team to achieve a flexible and responsive team which can support the demands of the organization and its guests.
Carries out responsibilities such as employee evaluations, records of coaching and corrective action necessary to maintain performance of the team.
Responsibilities include assisting with scheduling, assigning / directing work, addressing complaints and resolving problems.
May be asked to assist in the interview and hiring process.
Ensure that facility personnel observe constant awareness of safety and accident prevention. Ensure that all OSHA safety regulations and Soboba Casino Resort policies are being adhered to.

Education / Qualifications

Must be 21 years of age, or older.
High School diploma or equivalent, required.
An Associate of Arts or Certificate of Arts Degree in Facility Maintenance from an accredited college or Trade school may be substituted for two years of the required experience.
Minimum five (5) years of relevant experience required.
One (1) to three (3) years of previous experience working in a trade, considered a plus but not required.
Any combination of education beyond the minimum requirement as well as any experience and training that provides the required knowledge, skills, and abilities necessary will be considered.
Carry out assigned tasks and make timely decisions.
Ability to work as part of a team, and independently.
Must be able to provide evidence of eligibility to work in the United States of America.

Certificates, licenses and registration

Valid California driver’s license and clean driving record required (no major violations in past 3 years; fewer than 3 minor violations in past year preferred). See Vehicle Policy for breakdown.
Ability to obtain and maintain a valid Soboba Tribal Gaming Commission license.
Required to submit to and obtain negative results on all drug and/or alcohol testing.

Soboba Casino Resort Benefits

Full-time team members are eligible to participate in a variety of group health and wellness benefits upon timely submission of appropriate enrollment forms. Coverage effective dates vary by plan and additional information will be provided to you during New Hire Orientation. Benefit offerings may change from time-to-time, but presently, Soboba Casino resort offers the following:

401k Plan
Basic Life Insurance (employer paid) with the option to purchase Supplemental Life Insurance
Medical available to employees at a significantly reduced cost. Dental & Vision paid for the employee.
Employee Assistance Program
Wellness Program (Annual Health Fair, Wellness Education, and Incentive Programs)
Paid Time Off

Soboba Casino Resort Team Member Recognition including, but not limited to:

Reward and Recognition Program (Quarterly, and Annually)
Team member Incentives
Discounted Team member meal

DISCLAIMER:

The information contained in this job description is intended to describe the general nature and level of work performed by Team Members within this classification. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, working conditions, or physical requirements associated with the position. Management reserves the right to modify, add, or remove duties and responsibilities as business needs dictate. The omission of specific statements regarding physical demands or work environment conditions does not exclude them from being required to perform the essential functions of the job.

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