Maintenance Supervisor

Job Details: Job Location: Residence Inn Fairfield San Jose North Silicon Valley - SAN JOSE, CA, Salary Range: $30.00 - $30.00Hourly, SUMMARY: Responsible for the supervision of the Maintenance Department operations, personnel, and outside maintenance contractors. ESSENTIAL FUNCTIONS:  Hire, train, counsel, and motivate department personnel  Conduct all department personnel performance appraisals  Order supplies, process accounts payable, and monitor the department budget  Schedule personnel within budget guidelines to ensure adequate staffing  Inspect guest rooms after preventative maintenance. Review any problems and recheck the guestroom before releasing them to the housekeeping/front office  Maintain the hotel grounds and building exteriors on a daily, weekly, monthly, and seasonal basis  Develop and maintain maintenance department programs to ensure that the Quality Assurance Program criteria are met  Ensure routine preventative maintenance on laundry equipment, heating and air conditioning units, ice machines, fire extinguishers, fire/smoke alarms, lawn sprinklers, lawn equipment, boilers, and plumbing are performed as required by the manufacturer and in accordance with the warranty specifications  Ensure swimming pool and spa maintenance duties are performed according to manufacturer specifications and local health department regulations   Develop department employee attitude of attentiveness and anticipation of guest needs   Notify the Supervisor, Operations Manager, AGM, or General Manager of any problems with cleaning or equipment  Complete maintenance work orders and deliver them to the supervisor/manager in a timely manner  Coordinate with other departments to fulfill guest special requests  Assist the General Manager in resolving guest complaints concerning the Maintenance department  Use the L.E.A.R.N Model for all guest recovery incidents that occur (Listen, Empathize, Apologize, React, Notify)  Always have a friendly and welcoming demeanor when interacting with our guests   Responsible for knowing all hotel emergency procedures  Follow all hotel safety guidelines and requirements  Responsible for following all hotel quality assurance standards  Responsible for educating department personnel on all emergency procedures and safety guidelines and requirements  Maintain key control files and logs  Responsible for the proper administration of key control for issued keys  Responsible for the proper administration of keys left by guests  Establish department communication and information system through logs, department meetings, and coaching and counseling  Maintain a work order assignment board and track completed/pending work orders. Follow up on all incomplete work orders to inform the requesting guest or department of the status of their work order  Communicate changes in guest room status to the front desk   Bring all lost and found items to the supervisor’s or manager’s office for logging and storage  Accommodate guest special requests courteously  Answer guest questions regarding hotel and local area facilities and services  Carry out any reasonable request by management that I am capable of performing  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. These duties may require you to frequently bend, lift, carry, twist, push, pull, reach, kneel, and may require prolonged periods of standing and/or walking. Must be able to lift, push, and pull a minimum of 50 pounds. You will be trained to perform allthese functions within the required safety guidelines and expectations. If at any point you feel you are unable to perform any of these functions, please let your manager know immediately. Qualifications: