Position Overview

Now Hiring: Retail Operations ManagerSchedule: Full-time Compensation: $65k - $80k (DOE)Location: San Jose, CA About Work World:Work World is the largest specialty retailer of workwear and work boots in the Western U.S. From humble beginnings in 1990, we now operate 35+ stores under the Work World and Whistle Workwear brand names in California, Nevada, and Washington. We sell boots, apparel, scrubs and safety gear from top vendors in the industry including Carhartt, Wolverine, Timberland Pro, and more.We are dedicated to putting our customers first, and we believe blue collar workers are the backbone of our communities and our country. We are committed to our values of customer service, respect, positivity and integrity, and require each employee to demonstrate these values.We're excited to add to our management team. Work World is growing and we need your help.Join our location and help lead the next stage of growth for our company. We are looking for a Store Manager.What’s In It for You:

Annual bonus based on store performance
Paid Time Off
401k Retirement plan
Medical, Dental, and Vision insurance
Generous Employee Discounts

What it’s like working here: Each store operates on a lean and close-knit group of team members and managers. This enables each employee to have a direct impact in the success of our company. We seek to create an inclusive environment and always put our internal and external customers first. Work World employees are unique individuals whose varied talents and experiences bring value to our customers. The diversity and ideas of our employees inspire us in everything we do. People are at the heart of every connection we build, and together we can accomplish anything.

What You’ll Be Doing:

Lead, motivate, coach, and develop store team members to support operational and sales success
Oversee daily store and omni-channel operations to deliver a positive customer experience
Promote a customer-focused culture through strong leadership and effective selling practices
Manage staff training, scheduling, performance feedback, and daily supervision responsibilities
Handle store opening and closing procedures, required paperwork, and cash management tasks including bank deposits and change orders
Welcome customers, assist with product inquiries, answer phones, and ensure excellent customer service
Maintain store cleanliness, organization, inventory processing, and damage reporting procedures
Support community events, monitor store performance, and complete additional duties assigned by leadership
Ensure compliance with company policies and procedures while driving sales and profitability goals

What You’ll Need:

Minimum of 2 years of retail management experience in a Store Manager or similar leadership role
High school diploma or equivalent required
Strong leadership, coaching, and team development abilities
Excellent verbal and written communication skills
Ability to work independently and manage multiple responsibilities effectively
Availability to work a full-time schedule, including evenings, weekends, and holidays
Ability to lift up to 25 pounds, climb ladders, and stand for extended periods
Valid driver’s license required; bilingual skills are a plus

What You’ll Learn:

Leadership and organizational development skills
Sales and merchandising best practices
Customer service techniques including communication, and the ability to outperform the expectations of our customers
The ability to adapt to fast and unique situations to provide an amazing customer experience
How to network and build long lasting relationships with both customers and your fellow employees

Pay Range

USD $65,000.00 - USD $80,000.00 /Yr.

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