Community Outreach Coordinator - HICAP SM

Title:                   Community Outreach Coordinator              

Department:       HICAP – San Mateo

FLSA Status:      Non-Exempt

Reports To:         Program Manager

Summary:    Responsible for promoting greater awareness of Medicare benefits and HICAP services to Medicare beneficiaries and their families throughout San Mateo County.

Essential Functions:

⦁  Promotes greater awareness of HICAP services to Medicare beneficiaries and their families throughout San Mateo County; develops and implements an outreach work plan in collaboration with the Program Manager.

⦁  Responsible for coordinating outreach events and presentations, and representing HICAP by making presentations to local businesses, community partners, civic clubs, and congregations. Provides information and promotes the use of HICAP services by maintaining an up-to-date media kit. Identifies potential media partners, including special and minority media, to reach underserved communities.

⦁  Distributes Medicare and related outreach materials during outreach events; identifies the need for additional outreach materials in target communities (e.g., brochures, informational pamphlets, press releases, announcements, flyers, posters, and signs) and assists with their development in appropriate languages. 

⦁  Maintains a list of volunteers who assist with outreach events and coordinates their help as needed; works with the Volunteer Coordinator to accomplish tasks. 

⦁  Recruits and trains registered counselors to become Community Educators, along with the Program Manager, who meet the required criteria with the California Department of Aging (CDA). Responsible for overseeing their internship phase 1 & 2, documenting their internship hours, and inputting information in SHARP. This includes, but is not limited to, on-site observations of Community Educators at least once a year and technical assistance as needed with creating PowerPoint presentations. 

⦁  Enters outreach events “Public and Media Activity Reports” in the SHARP system required by CDA by the 15th of each month, and keeps monthly records in accordance with program protocol. 

⦁  Participates in outreach roundtable discussions, relevant workgroups, and training sessions as assigned by the Program Manager; attends community meetings and reports back to staff and volunteers so as to better promote our services. 

⦁  Performs all duties necessary to assist the Program Manager in ensuring program compliance with its contractual obligations regarding the outreach component of the program.

⦁  Substitutes for registered volunteer counselors and community educators when needed.

⦁  Performs other duties as assigned.

Qualifications:

⦁  Bachelor’s degree or equivalent training with at least two years of experience working in senior and disability services. Experience in outreach and marketing is highly preferred.   

⦁  Must complete HICAP counselor training and/or registration within 3 to 6 months of employment, depending on program needs.      

⦁  Knowledge of Medicare, Medi-Cal, MediGap, managed care, long-term care insurance, and health care delivery systems preferred.

⦁  Excellent verbal and written communication and interpersonal skills, and experience in group presentations. Bilingual in English and Chinese/Spanish preferred.

⦁  Sensitive to the needs of the elderly and adults with disabilities from diverse ethnic and minority cultures.

⦁  Ability to work independently and in a team environment; 

⦁  Must pass a strength test for physical fitness for the job: 25 lbs from floor to waist, 20 lbs from waist to shoulder, and 10 lbs from floor to overhead. 

⦁  Proficient in MS Office and the Internet.

⦁  Must have and maintain a valid CA driver license, satisfactory driving record, and auto insurance coverage as specified in Self-Help’s policy.

Self-Help for the Elderly is an Equal Employment Opportunity/Affirmation Action Employer and we welcome diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, national origin, sexual orientation, disability, protected veteran status or any other characteristics protected by law. We participate in E-Verify.

Qualified applicants with criminal history will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We may provide reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please call (415) 677-7600 for special assistance.