Host- Delarosa San Ramon

Delarosa is an all-day Roman-style pizzeria known for its thin, crispy pizzas, seasonal small plates, craft cocktails, and lively communal spirit. With roots in the Marina and vibrant locations throughout the Bay Area, it’s a casual, social destination where friends, families, and colleagues gather for lunch, happy hour, and dinner. Built on European-inspired hospitality, Delarosa is energetic, unpretentious, and perfect for people who thrive in a friendly, buzzy environment.

Position Objective

The Host sets the tone for the guest experience from arrival through departure. This role manages the flow of the dining room while delivering a warm, organized, and attentive first impression. Success in this role requires strong awareness, communication, and the ability to stay composed in a fast-paced environment. Hosts are expected to operate with T.R.A.Y. as the foundation of service, prioritizing timeliness, respect, attention to detail, and your responsibility in every guest interaction.

Core Values & Service Standards (Non-Negotiables)

• Immediate Engagement – Greet guests immediately with a warm welcome and maintain eye contact, smile, and presence. Acknowledge departure with a genuine thank you and goodbye
• Guest Recognition – Check guests in promptly, confirm reservations, and ask “Are we celebrating anything?” to identify key guest details
• Seating & First Touch – Seat guests efficiently with menus, including bar seating when applicable. Offer water (still or sparkling) and mark accordingly. Provide children’s menus and high chairs when needed
• Guest Experience – Engage guests while walking to the table, make conversation, and create a welcoming, attentive arrival. Pull out chairs and ensure a smooth transition to the table
• Flow & Urgency – Operate with a calm sense of urgency, walk guests to tables, and return promptly to the host stand to maintain flow
• Communication & Awareness – Communicate all relevant guest information to the team including celebrations, allergies, preferences, pacing, and table needs
• Takeout Accuracy – Treat delivery drivers as guests and ensure all takeout orders are accurate and complete before handoff

Key Responsibilities

• Greet and engage guests in a friendly, natural manner while managing wait times
• Manage reservations and walk-ins using OpenTable
• Accurately quote wait times and manage guest expectations
• Understand dining room flow, pacing, and table management
• Seat guests with menus, including bar seating when applicable
• Offer water (still or sparkling) and mark accordingly
• Offer children’s menus and high chairs when needed
• Engage guests while walking to tables; create a seamless arrival experience
• Identify and communicate guest details (celebrations, allergies, preferences, pacing needs)
• Maintain clear communication with management and service team
• Answer phones and handle guest inquiries with professionalism
• Support takeout operations, ensuring order accuracy and completeness
• Assist with bussing, running food, and supporting service as needed
• Complete opening, running, and closing side work
• Maintain cleanliness and organization of host stand, entrance, and bathrooms
• Monitor restaurant readiness (menus, supplies, cleanliness throughout shift)
• Participate in pre-shift meetings and ongoing team communication
• Demonstrate confidence, awareness, and composure during service

Physical Requirements

The ideal candidate must be able to perform all physical requirements of the role, with or without reasonable accommodation, including:

• Ability to remain in a stationary position for extended periods and move throughout all areas of the restaurant

• Ability to bend, reach, stoop, and lift or move items up to 50 pounds
• Ability to work in indoor and outdoor environments, including exposure to varying weather conditions
• Ability to work safely around hot surfaces, wet floors, glassware, walk-in refrigerators/freezers, and cleaning chemicals

Experience

• Previous customer service experience preferred (restaurants, hotels, hospitality, or sales)
• Strong people skills, outward energy, and the ability to multitask in a fast-paced environment
• Genuine interest in hospitality and guest satisfaction

Certifications

• Food safety and RBS certification are required
• If not currently certified, employee must complete certifications within 30 days of hire
• Harassment Prevention Training

Compensation & Benefits

• Tips
• 401 (k) Retirement Savings Plan
• Supplemental phone allowance
• shift meal benefits
• 100% employer-paid health insurance for employees averaging 28+ hours/week
• Employee portal for paystubs, W-2, and benefit access
• Transportation and commuter benefits
• Group gym membership rates
• Career development opportunities
• On-Demand Pay

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.