Commercial Claims Training Coordinator

WCF Insurance is an “A” rated, innovative property and casualty carrier with more than a century of experience serving businesses across the Western United States. Since 1917, we have built our reputation on doing the right thing, being great at what we do, and helping others succeed. As we continue to grow, we are looking for individuals who share these values and want to contribute to delivering an excellent insurance experience.

Position Overview

The Commercial Claims Training Coordinator is a full-time, exempt position that reports to the VP, Claims Operations. This role oversees the development, maintenance, and delivery of training programs, resources, and employee development initiatives for the Commercial Claims department. The Commercial Claims Trainer serves as a subject matter expert on commercial claims processes and systems and supports onboarding, continuing education, mentoring, and continuous improvement efforts to promote consistent claims practices and service excellence.

Qualifications

• Minimum of five years commercial claims adjusting experience, with demonstrated expertise in commercial auto, general liability, or property claims. Experience across multiple lines is a plus.
• Bachelor’s degree in a related field or AIC designation.
• Supervisory and training experience preferred.
• Strong knowledge of commercial auto, commercial property, and/or commercial liability claims, applicable case law, insurance industry practices, third-party recovery, and claims handling principles.
• Exceptional customer service, interpersonal, critical-thinking, decision-making, and communication skills.
• Exceptional organizational skills.
  

Essential Job Functions

• Direct the development, maintenance, and delivery of customized curricula to train new employees, deliver new skills and knowledge to incumbent staff, and provide continuing education.
• Oversee, in close coordination with department leadership, the development, maintenance, and implementation of formal quality-review instruments to measure employee proficiency, identify training and development needs, and optimize established processes and common practices.
• Create reports and other tools to measure and demonstrate the efficacy of training efforts and communicate key results to department leadership and employees.
• Oversee the creation and maintenance of commercial claims guidelines, policies, procedures, manuals, training materials, and technical reference resources.
• Identify, recruit, train, and coordinate a stable of subject-matter experts.
• Direct a formal mentoring program for new employees.
• Drive continuous improvement throughout the department by identifying opportunities for enhancements in workflow, processes, procedures, systems, and claims-handling practices.
• Oversee the delivery of continuing education for the Commercial Claims department and provide support for professional licensing and certification efforts.
  

Work Location Eligibility
Preference will be given to candidates who are able to work from our Sandy, Utah headquarters. Qualified applicants residing elsewhere within the continental United States are also encouraged to apply. Candidates who are not local should expect periodic travel to Sandy for in-person team collaboration.

Benefits

WCF Insurance offers an extensive compensation package. Benefits include:

• Medical, dental, and vision insurance.
• Company paid life insurance
• 401K with a generous 6% employer match
• Employee Assistance Program (EAP)
• Time off to volunteer in the local community
• All employees earn 4 weeks of vacation their first year.
  
  

Current WCF Employees
Please apply through the "Internal Job Postings" tab within your employee Workday account.

Values

The person in this position must demonstrate the WCF values of doing the right thing, being great at your job, and helping others succeed to fulfill the company’s mission of excellence.

Working Conditions

This position is based in an office environment with adequate temperature and lighting control. There are no known hazardous or unpleasant conditions caused by noise, dust, or other environmental factors. There are potentially high-stress situations that require meeting deadlines. The employee must meet the job attendance requirements for this position.

Our People
WCF strives to provide an excellent work experience and cultivate an inclusive environment where anyone who embodies our values will thrive.

WCF Insurance is an Equal Opportunity Employer
WCF Insurance provides equal employment opportunity to all qualified applicants and employees regardless of race, color, religion, sex, age, national origin, veteran status, disability that can be reasonably accommodated, or any other basis prohibited by federal, state, or local law.