Job Summary

The Inside Salesperson is responsible for serving as the first point of contact for clients, especially new clients. This is an in-house role requiring someone who is highly personable, organized, detail-oriented, and exceptional at managing both customer-facing and behind-the-scenes responsibilities. The goals for this position to manage incoming inquiries and increase new customer retention.

Key Responsibilities

Client Engagement & Sales

Respond promptly and professionally to inbound calls, emails, website inquiries, and walk-ins·
Engage with clients to understand their event and rental needs
Accurately recording detailed client, billing, event, and venue information for order entry
Maintain an in-depth understanding of available inventory
Identify and suggest additional products or services that may enhance the client’s rental experience
Build and maintain long-term relationships with clients, vendors, and venues to foster repeat business, new leads, and referrals.

Order Management

Prepare and present accurate quotes
Generate and maintain accurate rental orders and contracts
Work with the Inventory department to find solutions to overbookings and sub-rentals
Process payments for cash on delivery (COD) accounts·
Work with the Accounting department on remit accounts, credits, & outstanding payments

Warehouse & Logistics

Work with the Warehouse, Logistics department & Will Call departments to arrange for timely deliveries, set-ups, and pick-ups
Promote a safe work environment for our employees by identifying and addressing safety concerns for deliveries, set-ups, and pick-ups
Secure permits, certificates of insurance, and other regulatory requirements as needed

Knowledge, Skills, and Experience

Bachelor’s degree in Business Administration, Hospitality Management, or a relevant field preferred
3 years of event planning and office administration required
Excellent written and verbal communication skills
Highly creative and excellent attention to detail
Proficient in Microsoft Office Suite (Outlook, Teams, Excel)
Strong organizational and multitasking skills
Able to work independently or on a team, depending on the situation/project
Ability to maintain a positive and professional attitude under pressure and deadlines

Physical Requirements

The ideal candidate must be able to complete all the physical requirements of the job with or without reasonable accommodation.

Constant (80% and above): Mental Acuity, Visual Acuity, Hearing, Oral Communication, Written Communication, Attendance, Independent Judgement

Frequently (20%-79%): Walking, Prolonged Standing, Reaching, Bending, Kneeling, Squatting, Repetitive Motion

Occasionally (5%-19%): Climbing Stairs, Lifting (under 50lbs.), Pushing or Pulling

Rarely(Less than 5%): Lifting (over 50lbs.), Travel, Over-Head Lifting

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