Logistics Operator (Control Tower) Sr.staff

Job Description

Responsibilities

• Manage daily Control Tower operations across drayage, rail, transloading centers, warehouse operations, and OTR transportation.
• Monitor shipment movement and transportation performance to ensure timely execution while proactively resolving operational issues.
• Develop and maintain weekly and monthly operational reports, KPI dashboards, and executive presentations for management, customers, and headquarters.
• Analyze transportation data to identify trends, operational risks, service failures, and cost-saving opportunities.
• Manage relationships with ocean carriers, trucking companies, rail providers, warehouses, terminals, and other logistics partners to improve operational performance and customer satisfaction.
• Review carrier performance and conduct regular business reviews to drive continuous service improvements.
• Lead transportation optimization initiatives, process improvements, automation projects, and operational standardization.
• Support transportation contract reviews, service agreements, and implementation of new logistics programs.
• Coordinate with internal departments and overseas offices to resolve operational issues and ensure smooth shipment execution.
• Lead and develop team members while promoting accountability, collaboration, and customer-focused service.
• Support day-to-day operations as needed and lead by example with a hands-on approach.
• Perform other job-related duties and special projects as assigned.

Requirements / Qualifications

• Bachelor's Degree required.
• Bilingual in Korean and English required.
• 8+ years of transportation, logistics, freight forwarding, or supply chain related experience.
• Strong experience with drayage, rail transportation, transloading centers, warehouse operations, and OTR transportation.
• Strong understanding of international transportation, ocean shipping, freight forwarding, and North American transportation networks.
• Experience managing transportation vendors, carrier performance, and customer relationships.
• Advanced proficiency in Microsoft Office applications, especially Excel (Pivot Tables, XLOOKUP/VLOOKUP, data analysis) and PowerPoint.
• Excellent analytical, organizational, problem-solving, and project management skills.
• Ability to prioritize multiple projects and consistently meet deadlines in a fast-paced environment.
• Strong presentation, communication, and interpersonal skills with the ability to work effectively across cross-functional teams.
• Experience leading, coaching, and developing team members with effective leadership.
• Experience with TMS, WMS, ERP, or logistics visibility platforms preferred.
• Self-motivated, reliable, and committed to delivering high-quality work on time.
• Hands-on leader who is willing to support the team with both operational tasks and strategic projects.
• Ability to travel up to 20% within the U.S.

Why work at BTI?

We’re committed to creating a workplace where employees feel valued, supported, and empowered to grow. Our team benefits from competitive compensation, comprehensive health and wellness offerings, and opportunities for professional development. We are proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status.

We comply with all applicable federal, state, and local employment laws, including those related to fair hiring practices, pay transparency, workplace safety, and reasonable accommodations. We are dedicated to maintaining an inclusive environment where everyone has the opportunity to succeed and contribute meaningfully.