On-Call Patron Services Technichian

Position Title:

Position Type:

Hiring Range:

$22.79- $25.05 per hour

Pay Frequency:

SCU•Presents Performing Arts Center is dedicated to the enhancement of arts
education, where artists are central to our creative culture; the advancement of Arts for
Social Justice programs, which creates a catalyst for change in our society; and the
development of innovative partnerships, diverse programming, and outreach
opportunities, which serves the needs of Santa Clara University and the community.

Primary Purpose of the Position
The Patron Services technician provides support for the Patron Services Office and events.
This pro-staff position is a collaborative member and displays enthusiasm for the
mission, vision, artistic endeavors, programs, and initiatives of SCU•Presents
Performing Arts Center.

Essential Duties and Responsibilities
Under the supervision of the Patron Services Manager, this dynamic position provides a
wide range of customer service and front-of-house support for SCU•Presents
Performing Arts Center.

Specific Responsibilities
● Create a welcoming environment and ensure a quality experience for patrons. .
● Customer service: Greeting audience members, providing information about
the theater, and helping patrons with accessibility needs.
● Ticket management: Checking tickets and guiding patrons to their seats.
● Audience management: Maintaining order, settling seating disputes, and
ensuring patrons don't use phones or recording equipment during the
performance.
● Emergency management: Being a calming presence and communicating with
staff to manage the audience in an emergency.
● Other tasks: Selling snacks and programs, cleaning up, and leading tours.
● Other Duties as Assigned.

Key Qualifications
● Interest in patron services, (box office, house management, and customer
service).
● Must be able to work evening performance shifts and weekends.
● Excellent interpersonal, customer service, problem-solving, organizational and
communication skills
● Must present a professional demeanor and proper dress when dealing with
clients
● Experience with the following is a plus; box office, concession sales and
customer relations.

Telecommute

Santa Clara University is registered to do business in the following states: California, Nevada, Oregon, Washington, Arizona, and Illinois. Employees approved to telecommute are required to perform their work within one of these states.

EEO Statement

Equal Opportunity/Notice of Nondiscrimination

Santa Clara University is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, ethnicity, national origin, citizenship, ancestry, religion, age, sex, sexual orientation, gender, gender expression, gender identity, marital status, parental status, veteran or military status, physical or mental disability, medical conditions, pregnancy or related conditions, reproductive health decision making, or any other characteristic protected by federal, state, or local laws.  For a complete copy of Santa Clara University’s equal opportunity and nondiscrimination policies, please visit the Office of Equal Opportunity and Title IX website at  https://www.scu.edu/title-ix/. 

Clery Notice of Availability

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please visit the Campus Safety Services website. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.

Americans with Disabilities Act

Consistent with its obligations under the law, Santa Clara University will provide reasonable accommodations to applicants and employees with disabilities.  Applicants who wish to request a reasonable accommodation for any part of the application or hiring process should contact the Department of Human Resources ADA Team at hraccommodations@scu.edu or by phone at (408)554-5750. Please note: This contact information is intended for accommodation requests only. Resumes or inquiries about application status sent to this inbox will not be reviewed or forwarded. For resumes or questions regarding application status, please contact hrservicedesk@scu.edu.