Since 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating. Over the years, Shield HealthCare has expanded nationally with current service locations in California, Colorado, Illinois, Ohio, Texas and Washington.

Shield HealthCare is looking for a Call Center Customer Service Agent to assist our customers with their telephone orders (no selling required). The position has a set schedule, Monday through Friday, no nights or weekends.

This is an on-site position in Valencia, CA.

JOB RESPONSIBILITIES:

Handle incoming and outgoing customer service calls (average 75 per shift)
Resolve common customer concerns
Accurately enter customer order information into Customer Relationship Management database
Process documentation requests for initials orders, renewals, and addendums
Meet monthly performance expectations as assigned by Management

QUALIFICATIONS:

Minimum 1-year customer service experience
Ability to multi-task
Demonstrated problem solving ability
Excellent verbal and written communication skills
Ability to speak, read and write in English, Spanish preferred

SALARY & BENEFITS:

$19-20/hour
Medical, Dental and Vision (Eligible first day of employment)
Flexible Spending Account
Life & Disability Insurance
401(k) with Company Match
Vacation and Sick Days
Paid Holidays
Education Assistance
Employee Referral Program

Career-minded individuals will find our business challenging and our reputation for excellence just one of the rewards we have to offer. To further enhance this tradition of excellence, our employees participate in continuous training and development programs in a variety of disciplines.

The posted range for this position is $19-20/hour which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay withing the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc.

Shield Healthcare, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Learn more about this Employer on their Career Site