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Description
Temporary: up to six months
Pay Range: $21-$24 per hour
Join a dynamic, fun team focused on driving positive customer experiences. A key part of this role is proactively retaining members considering cancellation by addressing their needs and demonstrating value. Creativity, quick thinking, and rapport-building are essential. Full-time, onsite at our Santee, CA Home Office with growth opportunities with a fast-growing company.
Key Responsibilities:
- Provide friendly interactions across multiple systems.
- Update accounts, billing, and transactions accurately.
- Handle multiple interactions via phone, email, chat, and reviews.
- Make outbound calls for cross-sell, up-sell, and follow-up.
- Process membership functions quickly to ensure satisfaction.
- Investigate claims and communicate incident results effectively.
- Follow procedures with a fun, adaptable attitude.
- Write clear, professional emails for unique scenarios.
- Support loyalty, referral, and member experience programs.
- Overcome objections with resilience and solutions.
- Explain billing and products clearly.
- Contribute to scripts, macros, and training.
- Escalate issues with insights, show proactivity.
- Share feedback in focus groups for improvement.
Requirements
Job Requirements:
- High school diploma or higher.
- 2+ years customer service experience; call center experience a plus.
- 2+ years CRM experience (eg. Zendesk, Salesforce).
- Excellent communication skills; fluent in English; Spanish a plus.
- Friendly, fun, personable, problem-solver.
- Typical schedule is Monday to Friday, between 8:00 am and 5:00 pm.
Physical Requirements:
- Physically able to sit for extended periods, operate computers and other electronic devices comfortably.?
- Capable of moving about to access tools and office equipment when required.?
- Ability to lift up to 50 lbs, and perform physical movements such as twisting, crawling, or reaching overhead when necessary.
No staffing agencies or third-party recruiters, please.
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