ADP is Hiring a Partner Support Specialist

Are you ready to join a company that offers meaningful career growth and advancement opportunities throughout your journey?
Do you want to be part of an organization known for award-winning training and world-class service standards that support your success and continuous development?
Are you looking for an inclusive environment where collaboration, belonging, and innovation are valued?

If so, this could be the opportunity you’ve been waiting for.

About the Role

As a Partner Support Specialist, your #1 goal is to help partners with mutual ADP clients with 50 - 999 employees You will serve as a front-line resource for resolving partner challenges, including issue resolution, answering questions, and guiding users through ADP technology solutions. In this role, you are a key driver of client satisfaction and service excellence, representing ADP’s trusted reputation in every interaction.

This position requires a strong balance of partner support, compliance, case management, and cross-functional collaboration. Success in this role comes from clear communication, accountability, and a commitment to delivering consistent, high-quality service.

What You’ll Do

This hybrid role combines partner support and technical enablement, including:

Managing inbound calls and handling partner inquiries
Documenting and managing cases from intake through resolution
Providing timely and consistent follow-up to ensure successful outcomes
Supporting implementation of partner technology solutions
Delivering high-level walkthroughs and demonstrations of ADP platforms

What You Can Expect on a Typical Day

No two days are the same, but you can expect a fast-paced and engaging environment that includes:

Handling a mix of inbound support calls and scheduled partner meetings
Guiding partners through technology platforms and solutions
Presenting tools and resources to support adoption and efficiency
Collaborating with internal teams to resolve complex issues
Ensuring consistent communication and follow-up until resolution

Key Responsibilities

Be a Trusted Advisor & Problem Solver

Leverage your expertise to resolve time-sensitive challenges by taking a broad, solution-oriented approach. Proactively seek answers and drive positive outcomes for partners.

Build Strong Relationships

Engage with partners via phone, email, and chat to build trust and exceed expectations. Demonstrate professionalism and uphold ADP’s core value: Integrity is Everything.

Educate & Recommend

Translate product knowledge into meaningful guidance, helping partners maximize the value of ADP solutions. Share partner feedback and insights to enhance training, processes, and best practices.

Stay Organized & Efficient

Manage a structured daily schedule in a metric-driven environment, balancing call volume, casework, and follow-up. Adapt to increased demand during peak periods.

What Makes You Successful

Strong communication skills with the ability to simplify complex information
A relationship-driven approach that builds trust and confidence
Comfort in a fast-paced, performance-driven environment
Excellent organization, follow-through, and attention to detail
A proactive, solution-oriented mindset

Qualifications

3–5 years of experience in client service, customer support, or systems integration
Ability to work additional hours during peak seasons, as needed
A college degree is preferred but not required

Equivalent experience may include:

Relevant professional experience outlined above
Military experience — we value the discipline, dedication, and problem-solving capabilities Veterans bring and encourage you to apply

Why ADP?

Career growth and advancement opportunities
Award-winning training programs
Inclusive culture focused on collaboration and belonging
Competitive, supportive, and engaging work environment

Ready to #MakeYourMark? Apply today!

Learn more about Client Services at ADP:
https://adp.careers/Client_Services_Videos

Qualifications

 YOU'LL LOVE WORKING HERE BECAUSE YOU CAN: 

Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. 
Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences. 
Grow your career in an agile, fast-paced environment with plenty of opportunities to progress. 
Continuously learnthrough ongoing training, development, and mentorship opportunities. 
Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones. 
Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. 
Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.  
Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting for? Apply now!

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