Parts Counter Associate

KEEP THE MACHINES MOVING. KEEP THE INDUSTRY RUNNING. BUILD YOUR CAREER WITH ROLAND MACHINERY!

Know your parts? Love solving problems? Ready to be part of a team that keeps the heavy equipment industry moving?

Roland Machinery Company is looking for a motivated, customer-focused Parts Counter Specialist to join our team in Eau Claire, Wisconsin!

If you enjoy working with people, have a knack for mechanical equipment, and thrive in a fast-paced environment where every day brings something different, we want to talk to you!

At Roland Machinery, we're more than an equipment dealership. We're a family-owned company that's been Built on Excellence Since 1958. With 17 locations across five states, we represent some of the most respected names in construction, municipal, industrial, and forestry equipment.

We're looking for someone who takes pride in getting customers the right parts, finding solutions, and delivering the kind of service that keeps them coming back.

WHAT YOU'LL DO — BE THE GO-TO PARTS EXPERT!

As a Parts Counter Specialist, you'll play a critical role in keeping our customers' equipment operating and our service teams productive.

• Be the Parts Pro: Help customers identify, locate, and purchase the right parts for their heavy equipment.
• Deliver Outstanding Service: Assist customers in person, over the phone, and electronically with parts inquiries, orders, and solutions.
• Keep Equipment Working: Work closely with our service technicians and sales teams to ensure parts are available when they're needed.
• Build Lasting Relationships: Become a trusted resource for customers throughout the Eau Claire area.
• Own the Process: Handle parts orders, research availability, coordinate deliveries, and follow through to ensure customer satisfaction.
• Stay Organized: Assist with inventory management, receiving shipments, picking orders, and maintaining an efficient parts department.
• Know Your Products: Continue building your knowledge of construction equipment, parts systems, and industry-leading manufacturers.
• Be Part of the Team: Collaborate with coworkers to provide the exceptional customer experience Roland Machinery is known for.

WHAT YOU BRING TO THE TABLE

We're looking for someone who's dependable, resourceful, and ready to make an impact.

• High school diploma or equivalent required.
• Mechanical aptitude and an interest in heavy equipment, diesel engines, or machinery.
• Previous parts counter, dealership, forestry, automotive, agricultural, or heavy equipment experience preferred.
• Strong customer service and communication skills.
• Comfortable using computers, inventory systems, and electronic parts catalogs.
• Excellent organizational skills and attention to detail.
• Ability to multitask, prioritize, and problem-solve in a busy environment.
• Ability to lift heavy parts and materials and operate a forklift as required.
• A positive attitude, strong work ethic, and team-first mindset.

Don't have heavy equipment parts experience but have a strong mechanical background and a willingness to learn? We encourage you to apply!

WHY BUILD YOUR CAREER WITH ROLAND MACHINERY?

A GREAT CAREER IS BUILT WITH THE RIGHT TEAM.

At Roland Machinery, we believe our people are what make us successful. When you join our team, you're joining a company with decades of industry experience, strong customer relationships, and a commitment to doing things the right way.

Here's what makes Roland Machinery a great place to grow:

• Family-Owned Since 1958: Be part of a company built on integrity, relationships, and long-term success.
• Industry-Leading Equipment: Work with respected manufacturers, including Komatsu, Wirtgen Group, and other leading equipment brands.
• Career Development: Expand your technical knowledge and develop valuable industry skills.
• Team-Oriented Culture: Work alongside experienced professionals who take pride in what they do.
• Stability & Opportunity: Build your future with an established, growing heavy equipment dealership.
• Meaningful Work: Play an essential role in helping customers minimize downtime and keep their businesses moving.

READY TO PUT YOUR CAREER IN GEAR?

Your next opportunity is waiting in Eau Claire!

If you're passionate about customer service, enjoy working with equipment, and want to build a career with a company that values hard work and dedication, we want you on our team.

APPLY TODAY AND BUILD YOUR FUTURE WITH ROLAND MACHINERY COMPANY!

Roland Machinery Company is an Equal Opportunity Employer (EOE) in accordance with applicable federal and state employment laws.

ROLAND MACHINERY COMPANY
Built on Excellence Since 1958.