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About Us
At Alteva RCM, we're dedicated to helping healthcare providers thrive through expert revenue cycle management, strategic insight, and innovative solutions. We're always looking for passionate, driven professionals who want to make a meaningful impact, grow their careers, and be part of a collaborative team committed to excellence.
Essential Job Duties
Roles & Responsibilities
- Conduct all aspects of insurance follow-up and collections, including account resolution, payer communications, and utilization of payer portals and systems to ensure accounts are progressing appropriately
- Work assigned accounts to resolution, including basic denials and appeals
- Manage a portfolio of accounts under guidance
- Ensure compliance with payer regulations, company policies, and applicable healthcare laws
- Partner cross-functionally with internal teams and external stakeholders to optimize revenue cycle performance
- Follow departmental best practices and processes
- Identify and document denial reasons
- Maintain accurate and detailed account notes
- Meet daily productivity and quality expectations
- Escalate complex or unresolved issues to Senior Associates or Team Leads
Key Performance Indicators (KPIs)
- Maintain or exceed A/R resolution targets (e.g., accounts worked and resolved within established timelines).
- Meet or exceed productivity benchmarks (e.g., accounts worked per day/week based on complexity).
- Demonstrate quality and accuracy standards, minimizing rework and errors in account handling.
Experience & Requirements
- High School Diploma or equivalent required; Associate’s or Bachelor’s degree preferred
- 0-2 years of experience in physician collections, A/R follow-up, and denial management
- Proficiency in Microsoft Office applications (Excel, Word, Outlook); experience with reporting and data analysis tools preferred
- Proven ability to multi-task, prioritize workload, and meet deadlines in a fast-paced environment
- Strong communication and interpersonal skills
Additional Qualifications
- In-depth knowledge of HIPAA regulations and healthcare privacy laws; maintains strict compliance at all times.
- Exceptional attention to detail and organizational skills.
- Ability to work independently while contributing to a team-oriented environment
- Demonstrated problem-solving skills with a proactive and solution-driven approach
Benefits
Alteva RCM offers our employees a comprehensive benefits package, including health, dental, vision, employee assistance plan, paid family leave, short-term disability and life insurance. We also provide a 401(k) plan with employer match, flexible spending accounts, employee discount program and an employee referral program.
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