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Personal Qualities
- Strong, self-motivated positive attitude
- Passion to succeed with self-driven desire to improve
- Highly adaptable and able to handle stressful situations
- Strong interpersonal skills with the ability to listen to, communicate with and understand customers
- Detail oriented
Customer Experience Team Player Mission
To aid in accomplishing our mission, to provide complete customer satisfaction, the Customer Experience Team Player shall care for and maintain the cleanliness of the facility with emphasis on the retail space and exterior of the building
Essential Functions
- Uphold an environment that is passionate about providing customer service.
- Display a positive, professional, image to every customer
- Demonstrate a sincere concern for all customers by interacting with them and ensure complete satisfaction
- Follow proper rotation procedures when restocking to ensure quality of products
- Maintain cleanliness and sanitation standards in all restrooms
- Maintain cleanliness and sanitation standards in all areas of the retail floor including drink bars and dining area
- Maintain the cleanliness of the exterior of the building including fuel islands
- Ensure the availability of drink bar products and inventory of drink bar supplies such as cups, lids, straws, sweeteners, sugars, etc.
- Monitor all waste receptacles and empty as needed
Education, Knowledge and Experience
- Knowledge of all retail products to assist customers with questions or concerns
- Basic knowledge of effective merchandising and marketing
- Proficient in oral communication
Physical and Other Requirements
- Must be able to lift and carry 60 pounds
- Must be able to stand, walk, bend, reach, kneel, squat, reach overhead and side-to-side for an extended period of time
- As dictated by business and need, must be able to work extended hours and a varying work schedule
- Must be able to function in a high stress environment and have the ability to maintain composure when dealing with customers
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