Technical Support

Technical Support

 Location : Seattle , WA

Roles and responsibilities :  

• Primary responsibilities to resolve the end users reported desktop/laptop issues including hand held devices troubleshooting
• Secondary responsibilities to resolve the Service Desk, Infra teams support activities
• Direct attached printer support (Personal and Network)
• Wireless support (WIFI support)
• Mobile Device Support (iPhone and iPad, including account management and device setup)
• Configuration, provisioning, asset tagging and fulfillment of all end user Equipment (including handsets, peripherals, audio headsets) and Services (audio & web conferencing)
• IMACs, including required patching and cabling at the desk and in the LAN closets
• Equipment vendor coordination or perform repair for break-fix
• IT equipment lifecycle management
• Imaging and deployment of customer defined Windows image versions.
• Support including inventory management, coordination with Procurement Team ordering the devices and handling consignment for inventory replenishment
• Desktop Asset disposition - returns, recycle, disposal, vendor coordination
• Support of all customer standard end user computing products.
• Provide hands and feet support for customer Infra teams at offshore (Network, Telephony, Airwatch, Server Support, etc.)
• Support of all-in-one printers and network-based scanning, including primary responsibility for account management with vendor, configuration and maintenance. Perform weekly health checks.
• Support video conferences and events.
• Perform Onboarding and Offboarding for employees.
• Work out of the Local IT Service Now queue on triage/incidents/requests
• Carry official communications with the users and leadership team over email.
• Provide IT support and maintenance for user desktop issues, IMACD , Smart Hands support in the other site locations within the country during business hours. 

Preferred Skills : 

• Knowledge and support experience with Windows 7,Windows 10, iOS device.
• Experience in resolving Windows 10 operating system
• Experience in resolving application errors with respect to various applications such as Office, outlook, Adobe, etc.
• Experience in Windows & MAC upgrades
• Knowledge of imaging, deployment and troubleshooting Operating system
• Knowledge of Office 365 applications
• Hands-on experience on patching through SCCM. 

Required Qualifications : 

• Hands on experience on deskside engineer role
• Previous experience of Field Services
• ITIL Knowledge
• SNOW ticketing tool experience
• Graduation and min 4 years of relevant Exp
• Knowledge of CISCO Meraki devices, Network equipment (Switches, Routers, AP, Servers, etc.)
• Flexible to Travel
• Available for Off-business hours support during critical outages.  

Salary and Other Compensation:

Applications will be accepted until 3/6/2026

The annual salary for this position is between 63,500 to 74,500 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. 

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:  

·       Medical/Dental/Vision/Life Insurance 

·       Paid holidays plus Paid Time Off 

·       401(k) plan and contributions 

·       Long-term/Short-term Disability 

·       Paid Parental Leave 

·       Employee Stock Purchase Plan