Facilities & Administration Business Operations Manager

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Position Summary

The Business Operations role is a member of the Facilities & Administration team responsible for helping develop and establish the tools, systems, processes, reporting routines, and operating cadence needed to implement department initiatives and strategic priorities across facilities operations, infrastructure management, and facilities capital planning for the NBA’s New York and New Jersey offices. This role helps translate department objectives into organized workplans, standardized workflows, clear measures of progress, and practical coordination mechanisms that improve visibility, accountability, and execution across the team.

Working cross-functionally with Finance, Procurement, Legal, IT, Security, Human Resources, Corporate Services, property management, consultants, and third-party vendors, the role monitors, measures, and reports on department workstreams while providing administrative coordination and procurement support for vendors and services that enable facilities operations, infrastructure management, and facilities capital planning. The position supports sourcing documentation, purchase order workflows, contract and commitment tracking, vendor documentation, reporting, and follow-up needed to keep department initiatives organized, measurable, and moving forward.

Major Responsibilities

·    Lead the development, implementation, and adoption of technology-enabled and AI-enabled tools, workflows, dashboards, and reporting routines that improve department efficiency, strengthen decision-making, and support consistent execution across facilities operations, infrastructure management, and capital planning.

·    Translate department operating plans and strategic priorities into organized workplans, implementation roadmaps, milestone trackers, procurement forecasts, budget inputs, vendor commitments, and status reporting that support execution of key initiatives, including department AI priorities and other technology-forward improvements.

·    Own department procurement planning, coordination, and controls across facilities operations and capital planning including business need intake, sourcing documentation, RFP and bid support, scope coordination, proposal tracking, purchase requisitions, purchase orders, vendor documentation, insurance and compliance documentation, commitment tracking, procurement closeout, and end-to-end contract coordination across department leaders, Legal, Procurement, Finance, IT, and external vendors.

·    Partner with department leaders to support business planning, budget visibility, financial forecasts, accrued expense tracking, invoice reconciliation for facilities operations and capital planning activities.

·    Maintain accurate tracking data, prepare recurring status reports, identify gaps in workflows or documentation, and recommend practical process improvements that support department planning, procurement execution, and project coordination.

·    Lead integration and ongoing management of project document management solutions, such as Procore, to serve as a centralized repository for project documentation, drawings, specifications, approvals, reports, trackers, and other recurring deliverables; own document management standards, access controls, version control, naming conventions, and ongoing maintenance practices to improve consistency, visibility, and project execution.

·    Serve as a central point of contact for assigned initiatives by coordinating stakeholders, tracking deliverables, documenting decisions, and ensuring follow-through on open items.

·    Identify risks, issues, dependencies, and process gaps; propose practical solutions and escalate matters as needed to protect timelines, quality, and project outcomes.

·    Produce high-quality deliverables, presentation materials, status reports, and leadership-ready communications that meet executive standards, support decision-making, and keep stakeholders aligned.

·    Provide administrative coordination for department initiatives, including schedule tracking, meeting logistics, status updates, document organization, decision and action logs, risk and issue follow-up, and coordination with internal and external stakeholders.

Required Education/Professional Experience

·    Bachelor’s degree in business administration, operations, finance, real estate, facilities management, project management, engineering, information technology, or a related field; advanced degree preferred.

·    3- 5 years of progressive experience in business operations, procurement administration, project coordination, facilities operations, capital planning, real estate, administration, or a related function.

·    Demonstrated experience supporting cross-functional initiatives, project coordination, vendor administration, or operating processes in a matrixed organization.

·    Experience developing or maintaining workplans, trackers, dashboards, templates, reporting routines, meeting materials, and process documentation.

·    Experience supporting procurement administration, vendor coordination, purchase order management, invoice reconciliation, contract routing, or related financial and administrative workflows.

·    Experience implementing or scaling technology-enabled management tools, workflows, and reporting solutions across a team.

·    Ability to support Facilities & Administration team operations across the NBA’s New York and New Jersey offices, sharing time between locations based on business needs.

·    Experience in corporate facilities, facilities operations, infrastructure management, real estate, capital projects, property management, administrative operations, or a related environment preferred.

·    Project management certification or comparable formal training a plus.

Required Skills/Knowledge

·    Strong organizational and operational judgment with the ability to translate department priorities into practical workplans, trackers, processes, and follow-up routines.

·    Working knowledge of procurement administration, including business need intake, sourcing documentation, vendor onboarding support, purchase requisitions, purchase orders, commitment tracking, invoice coordination, procurement closeout, and related controls.

·    Ability to coordinate contract workflows across department leaders, Legal, Procurement, Finance, IT, vendors, and other stakeholders, including routing, documentation, approvals, and follow-up.

·    Financial acumen to support budget tracking, forecasts, accruals, invoice reconciliation, vendor commitments, and clear reporting for department leaders.

·    Ability to manage multiple concurrent workstreams, balance competing priorities, identify risks or gaps, escalate issues appropriately, and recommend practical solutions.

·    Strong analytical and reporting skills with the ability to maintain accurate data, prepare clear status updates, summarize information, and support leadership decision-making.

·    Strong written, verbal, presentation, meeting coordination, and stakeholder management skills across internal teams, technical partners, consultants, property management, and external vendors.

·    Demonstrated ability to adopt, implement, and improve technology-enabled tools, AI-enabled solutions, dashboards, document management platforms, and workflow systems that streamline department operations.

·    Advanced proficiency with Microsoft Excel, PowerPoint, Word, Teams, and SharePoint; experience with project, workflow, procurement, dashboard, document management, or business intelligence platforms preferred.

·    High degree of organization, accuracy, discretion, professional judgment, and service orientation when managing sensitive information, deadlines, and competing priorities.

Salary Range:

$110,000-$130,000

Job Posting Title:

Employees currently are eligible to receive an annual discretionary performance bonus, awarded at the sole discretion of the Company and subject to any terms and conditions set by the Company. Employees and/or eligible dependents may be eligible to participate in the following Company-sponsored employee benefit programs: medical; dental; vision; life/AD&D insurance; short- and long-term disability; fertility and family-forming assistance; wellbeing allowance; educational assistance; mental health coaching/therapy; tax advantaged accounts such as HSA and healthcare/dependent care FSAs; a 401(k) retirement plan; and time off benefits that include vacation, sick time, and personal days.

We Consider Applicants For All Positions On The Basis Of Merit, Qualifications And Business Needs, And Without Regard To Race, Color, National Origin, Religion, Sex, Gender Identity, Age, Disability, Alienage Or Citizenship Status, Ancestry, Marital Status, Creed, Genetic Predisposition Or Carrier Status, Sexual Orientation, Veteran Status, Familial Status, Status As A Victim Of Domestic Violence Or Any Other Status Or Characteristic Protected By Applicable Federal, State, Or Local Law.

The NBA is committed to providing a safe and healthy workplace. To safeguard our employees and their families, our visitors, and the broader community from COVID-19, and in consideration of recommendations from health authorities and the NBA’s own advisors, any individual working onsite in our New York and New Jersey offices must be fully vaccinated against COVID-19. The NBA will discuss accommodations for individuals who cannot be vaccinated due to a medical reason or sincerely held religious belief, practice, or observance.

About the NBA

The National Basketball Association (NBA) is a global sports and media organization with the mission to inspire and connect people everywhere through the power of basketball. Built around five professional sports leagues: the NBA, WNBA, NBA G League, NBA 2K League and Basketball Africa League, the NBA has established a major international presence with games and programming available in 214 countries and territories in 60 languages, and merchandise for sale in more than 200 countries and territories on all seven continents. NBA rosters at the start of the 2024-25 season featured a record-tying 125 international players from a record-tying 43 countries. NBA Digital’s assets include NBA TV, NBA.com, the NBA App and NBA League Pass. The NBA has created one of the largest social media communities in the world, with more than 2.3 billion likes and followers globally across all leagues, team and player platforms. NBA Cares, the NBA’s global social responsibility platform, partners with renowned community-based organizations around the world to address important social issues in the areas of education, inclusion, youth and family development, and health and wellness.