Program Coordinator, LPN

The LPN Patient Program Coordinator is responsible for coordinating day-to-day program operations and overseeing patient flow to ensure an efficient, organized, and positive patient experience. This position serves as a key liaison between patients, physicians, clinical staff, and program management, facilitating communication and coordination throughout the patient care process.

Essential Responsibilities

• Oversee daily patient flow and coordinate the movement of patients through the program to support timely and efficient care.
• Serve as a primary liaison between patients, physicians, clinical staff, and the program manager.
• Facilitate communication regarding patient needs, appointments, scheduling, and program-related concerns.
• Support physicians and clinical staff with the coordination of daily program activities and patient needs.
• Assist the program manager with day-to-day operations, workflow, scheduling, and administrative functions.
• Monitor program activities and identify operational issues that may affect patient flow or the patient experience.
• Coordinate with internal departments and external providers as needed to ensure continuity and efficiency of services.
• Maintain accurate patient and program documentation in accordance with organizational policies and regulatory requirements.
• Provide patients and families with information regarding program services, processes, and resources.
• Assist with resolving patient concerns and escalate clinical or operational issues appropriately.
• Collaborate with the clinical team to ensure patient needs are communicated and addressed in a timely manner.
• Support the implementation of program policies, procedures, quality initiatives, and process improvements.
• Maintain confidentiality and comply with HIPAA, organizational policies, and applicable healthcare regulations.

Qualifications

• Bachelor's degree in healthcare administration, nursing, public health, health sciences, or a related field preferred.
• Licensed Practical Nurse (Required) 
• Maintains American Heart Association Basic Life Support 
• Clinical knowledge and understanding of patient care processes required.
• Experience in a healthcare, clinical, or patient-facing environment required.
• Experience coordinating patient flow, clinical operations, or healthcare programs preferred.
• Strong communication and interpersonal skills with the ability to work effectively with patients, physicians, and clinical staff.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
• Proficiency with electronic health records and Microsoft Office.
• Ability to maintain professionalism, confidentiality, and sound judgment when handling sensitive patient matters.