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Description
The Managed Services Engineering Associate will function as a professional that provides a wide range of IT services from desktop & application support to basic administrative duties for servers, networking, and firewall equipment. In addition, this position provides customer service and shows the day-to-day responsibilities involved in being a successful member within the IT industry.Â
Roles and Responsibilities/ Essential Functions:
- Work as a member of the HBS managed services team that provides critical IT Support for multiple HBS customers. Â
- Obtain knowledge on a variety of technologies and platforms used by customers as directed by your Team Lead.
- Perform proactive maintenance duties such as switch/firewall/routers upgrades, server patches, workstation patches, firewall rules, etc.
- Assist in Remote application and hardware support for switches, routers, firewalls, servers, and storage.
- Monitor and analyze customer networks, systems, backups, and security appliances.
- Work with customer’s primary field engineer to perform work on an as needed basis.
- Cross-Education/Mentoring of other Heartland Interns, Managed Services Engineers, and related personnel.
Requirements
How to qualify:
- Pursuing a two-year degree in a technology-related field or a combination of education and relevant experience.Â
- Maintain an outcome focused mindsetÂ
- Have strong prioritization skillsÂ
- Always be a team playerÂ
- Carry a professional attitude and respectful demeanorÂ
Why HBS?
Heartland Business Systems is one of THE LARGEST technology VARs or Value-Added Resellers in the Midwest. Anything that happens with computers – we do it! We PRIDE ourselves on our Core Values of:Â
Performance – HBS is driven to achieve exceptional results in all aspects of our business.
Respect – HBS Team Members demonstrate personal integrity and professionalism when dealing with all internal and external contacts.
Innovation – HBS is passionate to serve our internal and external customers with innovative solutions to enhance their success.
Development – HBS is committed to developing ourselves and each other in ways that support and improve the performance of ourselves and our business.
Excellence – HBS takes great pride in all we do and strive for excellence always.
What you can expect from HBS:
- Competitive Compensation Package (May include but not limited to: Bonus, Incentive, Commission, Fair Wage, Retirement Plans, Benefits with HSA Compatible Plans)Â
- Growth OpportunitiesÂ
- Community Involvement Â
- Personal DevelopmentÂ
- Employee and Family CelebrationsÂ
- Green InitiativesÂ
- Personal Time OffÂ
- Work Life BalanceÂ
- Recognition and AwardsÂ
Day in and day out, you will be a part of a collaborative, innovative and award-winning team that will make you a better professional. Choose HBS today!Â
Heartland Business Systems is an Equal Opportunity Employer - Including Disabled and Veterans.Â
Learn more about this Employer on their Career Site
