Director of Milieu Services

Job Details: Level: Management, Job Location: Smoky Mountain Lodge - Sevierville, TN, Position Type: Full Time, Education Level: High School, Salary Range: Undisclosed, Job Category: Health Care, Position SummaryThe Director of Milieu Services oversees the daily administration of the residential program. This position providessupervision and oversight for Milieu Supervisors and Behavioral Health Technicians through hiring, onboarding,training, coaching and guidance. The Director of Milieu Services ensures the facility maintains a safe, engaging andtherapeutic environment while delivering exceptional customer service. Position provides support to staff andclients through various clinical and administrative activities, aiming to achieve optimal client outcomes.Relationships and ContactsWithin the organization: Initiates and maintains strong professional relationships with peers, immediatesupervisor, and leadership throughout the organization.Outside the organization: Initiates and maintains strong professional relationships with clients and families,clinical providers, referral partners and vendors, as needed.Essential Responsibilities1. Provides leadership, operational oversight, and immediate supervision for Milieu Supervisors andBehavioral Health Technicians (BHTs) in support of client care throughout the treatment program,ensuring client safety and high-quality therapeutic engagement.2. Ensures adequate staffing levels are always maintained; coordinates staffing schedules to maximizeefficiency while maintaining program integrity, quality and efficiency.3. Ensures that Behavioral Health Technicians consistently monitor and observe clients to ensure clientsafety throughout all program areas and activities including group participation, client rounding, statuschange communication, and ADL monitoring.a. Coordinates staffing needs based on census, admissions, and level of care precautions.b. Ensures the program operates safely and efficiently.c. Escalates risk exposure and/or customer service concerns, as necessary.d. Assists with difficult or emotional client situations, responds promptly to client needs, solicitsfeedback for continuous quality improvement.e. Ensures client belongings, persons and rooms are searched timely and in accordance to safetystandards to prevent client’s possession of contraband or other high-risk items.f. Communicates efficiently and effectively with members of the leadership team keeping theminformed of any operational concerns or issues that may arise.Director of Milieu Services job description p. 24. Coordinates and conducts onboarding, orientation, competency and performance management forBHTs in a timely manner in partnership with leadership team ensuring department standards areconsistently upheld.a. Responsible for ensuring that compliance standards are met regarding documentation and clientcare in accordance with industry standards and accreditation requirements and will address anycompliance issues.b. Ensure that policies and procedures are being followed.c. Supports team member training and professional development.5. Develops shift assignment sheets and ensures that all duties are carried out by engaging in“management by walking around” being present in the milieu.a. Coordinates and facilitates daily shift briefing on all shifts respectively.b. Coordinates Daily shift report to hand off client updates and safety information.c. Facilitates regular monthly staff meetings with at least 90% staff attendance and disseminatesminutes.d. Ensures all documentation is completed in an accurate and timely manner on the day of service.6. Coordinates the facilitation of evening and weekend activities in partnership with clients and teammembers. Develops and creates group material, as needed.7. Actively engages with clients and direct care staff in the milieu and outside activities throughout theworkday.8. Collaborates with a multi-disciplinary team to determine/select appropriate interventions to ensureclient needs are met.9. Attends the weekly treatment team meetings and shares observations, comments and importantinformation about clients with the treatment team; provides input into the development of the weeklyclient schedules.Additional Responsibilities1. Functions within the guidelines of the facility’s Code of Ethics and in accordance with corporatecompliance.2. Reads, understands, adheres to and models all company policy statements on ethics, conduct, andconflict of interests.3. Attends all supervisory training courses within assigned time frames as required by the facility.4. Produce reports or analyses, as needed.5. Provides a high level of customer service to both internal and external stakeholders.6. Assists with professional outreach, networking and marketing as needed.7. Perform other duties as assigned.Qualifications: Education and ExperiencePosition requires a high school diploma or equivalent, Bachelor’s degree strongly preferred along with aminimum of 5+ years’ experience in a behavioral healthcare setting working with adults. Additionally, aminimum of 2+ years in a supervisory/managerial role is preferred.Physical Requirements• Tolerant to various noise levels: noise level in the work environment varies – may be very quiet tomoderate• Job performance will require the ability to move throughout the building as well as sit or remainstationary for extended periods of time• While performing the duties of this job, the employee may be required to talk or hear, sit, stand, walk,reach, climb or balance, stoop, kneel, crouch or crawl, taste or smell.• Ability to move up to 25 poundsSkill Competencies• Demonstrates an understanding of therapeutic boundaries and confidentiality requirements.• Demonstrates strong leadership capability, including mentoring, performance coaching, and teamdevelopment.• Demonstrates the ability to recognize and respond to behavioral escalation and employ crisisinterventiontechniques.• Demonstrates sound judgment and discretion, analytical thinking, and decision-making skills.• Demonstrates effective verbal and written communication skills and maintains professional workingrelationships.• Demonstrates an understanding of safety, security, infection-control, and emergency procedures.• Demonstrates the ability to observe, evaluate, and document client behaviors in groups and activities.• Demonstrates respect for cultural diversity and individual client values.• Demonstrates commitment to the goals, mission, and values of the organization.Pasadena Villa provides equal employment opportunities without regard to race, color, creed, ancestry,national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, geneticinformation, service in the military, or any other characteristic protected under applicable federal, state, or local law. Equalemployment opportunity applies to all terms and conditions of employment. Pasadena Villa, reserves therights to modify, interpret, or apply this job description in any way the organization desires. This job description in no wayimplies that these are the only duties, including essential duties, to be performed by the employee occupying this position.Reasonable accommodations may be made to reasonably accommodate qualified individuals with disabilities. This jobdescription is not an employment contract, implied or otherwise. The employment relationship remains “At-Will.”ISJP123