SUMMARY: The Director of Housekeeping provides strategic leadership and oversight of all housekeeping and laundry operations across multiple resort properties. Responsible for establishing operational standards, developing management teams, maintaining exceptional cleanliness and guest service standards, and ensuring efficient departmental performance. Oversees staffing, budgeting, purchasing, inventory management, safety, and quality control while identifying opportunities to improve operational efficiency, control costs, and enhance the overall guest experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

Direct the operations of River Lodge Housekeeping, Stone Hill Lodge Housekeeping, Outside Housekeeping, and Off-Site Laundry
Ensures the cleanliness and overall appearance of River Lodge, Stone Hill Lodge, villas and cabins meet established company standards.
Maintain a working knowledge of all Housekeeping Manager, Housekeeping Assistant Manager and Laundry manager responsibilities and provide hands-on support when operationally necessary.
Establish and implement standards, procedures, and cleaning protocols to ensure consistency and efficiency across all properties.
Provide leadership, direction, and accountability to housekeeping managers and supervisors, ensuring departmental goals and performance expectations are met.
Ensures effective communication and coordination between housekeeping, front desk, maintenance, laundry, and other resort departments.
Conduct regular property inspections to ensure guest rooms, public areas, villas, cabins, and laundry operations meet cleanliness and quality standards.
Monitor guest feedback and cleanliness scores, identify areas for improvement, and ensure guest requests and concerns are handled professionally and promptly.
Oversee purchasing, inventory levels, linen, cleaning supplies, equipment, and vendor relationships to ensure cost-effective operations.
Develop, monitor, and manage departmental budgets, labor costs, and operating expenses while identifying cost-saving opportunities.
Evaluate staffing needs, coordinate recruitment and hiring efforts with Human Resources, and ensure appropriate staffing levels based on occupancy and business demands.
Develop and implement training programs to ensure employees and management teams are properly trained on operational standards, safety, and guest service expectations.
Coordinate deep cleaning schedules, preventative maintenance needs, and ongoing property appearance standards.
Ensure housekeeping and laundry operations comply with applicable local and state regulations, fire codes, OSHA requirements, and company safety standards.
Attend weekly management meetings and communicate important updates, expectations, and initiatives to housekeeping management teams.

SUPERVISORY RESPONSIBILITIES: Manages subordinate managers and supervisors who supervise all areas of the Housekeeping and Off-Site Laundry departments. Is responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

EDUCATION and/or EXPERIENCE: Level 6

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS: Level 5

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

MATHEMATICAL SKILLS: Level 4

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY: Level 5

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS:

Valid Tennessee Driver’s License or ability to obtain one within 30 days of employment
Ability to be covered by and maintain company insurance

QUALIFICATIONS:

Strong leadership skills and ability to motivate people.
Requires good negotiation and listening skills.
Ability to act independently with little supervision.
Hands-on manager, well organized, detail-oriented, creative thinker.
Skilled in problem-solving and staff training.
Efficiently handle multiple duties.
Requires the ability to operate various office equipment including computers, word processing, spreadsheets, voice mail, copier, fax, and calculator.
Requires a good understanding of company policies and procedures.
Working knowledge of resort amenities, room designs, and general golf knowledge.
Ability to handle stressful situations
Good attendance and punctuality.
Exhibits professionalism.
Exhibits good grooming habits.
Wears the proper uniform.
Works efficiently.
Follows all resort and office policies and standard operating procedures.
Conducts themselves in a professional manner with a positive attitude.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical Activities:

Regularly stand, walk, use hands to finger, handle or feel, reach with hands and arms, talk or hear, taste or smell.
Frequently sit.
Occasionally climb or balance, stoop, kneel, crouch or crawl.

Lifting Activities:

While performing the duties of this job, the employee is required to:
- Frequently lift up 10 pounds.
- Occasionally lift up to 25 pounds.

Vision Requirements: No Special Vision Requirements

WORK ENVIRONMENT:

Occasionally exposed to wet or humid conditions and extreme heat (non-weather), fumes or airborne particles, toxic or caustic chemicals, and vibration. Occasionally work near moving mechanical parts and at risk of electrical shock

Noise Levels: Moderate

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