Warehouse & Delivery Associate

WAREHOUSE & DELIVERY ASSOCIATE

Full-Time, Non-Exempt

The Warehouse & Delivery Associate is responsible for supporting daily warehouse and delivery operations, ensuring the accurate receipt, storage, handling, loading, unloading, and delivery of products. This position plays a key role in maintaining inventory accuracy, warehouse organization, customer satisfaction, and operational efficiency. The Associate is expected to be dependable, hardworking, and ready to support the team wherever operational needs require.

As a growing small business, CBT Hospitality Supplies values teamwork, flexibility, reliability, and a willingness to help wherever needed. Employees are expected to take responsibility for their work, communicate promptly about problems, and support the overall success of the company, including assisting other departments when business needs require.

 

• Arrive on time and ready to work, follow the work schedule and supervisor instructions, and notify management as soon as possible about an absence, delay, or change that may affect work.

• Complete assigned tasks carefully, safely, and on schedule. Take responsibility for the work assigned and follow through until it is complete; promptly report mistakes, shortages, damage, safety concerns, delays, or other problems.

• When current assignments are complete, check with the supervisor for the next priority and offer practical help with warehouse, delivery, customer service, or facility needs.

• Respond responsibly when operational needs arise and work cooperatively with the team to resolve issues. The Company must be able to rely on the Associate to communicate honestly, follow procedures, and provide dependable support.

• Maintain a safe, clean, organized, and efficient warehouse.

• Receive, unload, inspect, and properly store incoming inventory and container shipments.

• Accurately pick, pack, stage, and load customer orders.

• Operate forklifts, pallet jacks, and other warehouse equipment safely.

• Perform inventory counts and assist with inventory control procedures.

• Deliver products to customers in a safe, professional, and timely manner.

• Provide excellent customer service during deliveries and customer interactions.

• Maintain company vehicles, warehouse equipment, and work areas in good condition.

• Verify customer name, delivery address, order number, and delivery documents before departing the warehouse.

• Ensure all picked products match the sales order, pick ticket, and delivery paperwork.

• Verify all products loaded onto the delivery vehicle are correct in quantity, description, and specifications.

• Use delivery documents, customer information, GPS, and other available resources to confirm the correct delivery location.

• Before unloading, verify the delivery location and receiving party.

• Before obtaining a customer signature, request that the customer inspect and verify the products, quantities, and specifications against the delivery documents.

• Obtain customer signature confirming receipt of the correct products at the correct location.

• Failure to follow delivery verification procedures may result in disciplinary action.

• Receive and unload containers and incoming shipments.

• Inspect shipments for shortages, damages, or discrepancies.

• Properly label, organize, and store inventory.

• Maintain warehouse cleanliness and organization at all times.

• Assist with cycle counts and physical inventory counts.

• Follow all warehouse safety procedures and company policies.

• Work cooperatively with warehouse staff, drivers, sales personnel, office staff, and management.

• Assist with customer pickups, check collections, loading assistance, office support tasks, facility upkeep, and other operational needs when requested.

• Contribute to a positive team environment, take initiative when appropriate, and demonstrate a willingness to help wherever needed.

• Perform other duties and responsibilities as assigned, and communicate promptly if priorities or instructions are unclear.

Reports directly to the Warehouse Manager and/or Operations Manager.

• Valid Driver’s License with acceptable driving record.

• Forklift experience mandatory.

• Warehouse, delivery, logistics, or related experience preferred.

• Ability to operate warehouse equipment safely.

• Strong attention to detail and accuracy.

• Ability to work dependably both independently and as part of a team, with a strong work ethic and willingness to take initiative.

• Regularly lift, move, push, and pull products weighing up to 70 pounds.

• Stand, walk, bend, reach, climb, and perform physical labor throughout the workday.

• Ability to work in warehouse and outdoor environments in varying weather conditions.

This position primarily works in warehouse, delivery, and customer locations. Background checks, motor vehicle record reviews, and drug testing may be required where permitted by law.

NSAR Ind., LLC is an Equal Opportunity Employer. Employment decisions are based on qualifications, performance, and business needs without regard to any protected status under applicable law.