Behavioral Health Case Manager

Community Clinic is a trusted regional healthcare system dedicated to delivering exceptional, whole-person care in a compassionate, professional, and welcoming environment. As we continue to grow across the region, we remain grounded in one belief: people matter. That includes our patients—and our team. Every employee plays a vital role in living out our promise: We care. You belong.

Position summary 

The Community Clinic is seeking a Behavioral Health Case Manager to join our Primary & Specialty Care Clinic - Holly St in Siloam Springs, AR. The Behavioral Health Case Manager will work with patients and families to foster care coordination and act as a liaison between Primary Care and Behavioral Health Services. Behavioral Health department utilizes an integrated care model called Primary Care Behavioral Health (PCBH). The Case Manager will also serve as an interpreter for Behavioral Health providers and are responsible for listening to, understanding, and translating spoken or written statements from one language to another. This position will be fully in-person, full-time with a schedule of Monday - Friday 8:00 AM - 5:00 PM.

Essential job functions

• Work within a team based approach to assists with coordinating continuity of patient care between Primary Care and Behavioral Health
• Coordinates and facilitates communication between patient and families, clinical provider and care team, Behavioral Health Consultant and referral sources (when applicable).
• Documents in the patient record in EMR.
• Conducts Behavioral Health screenings / assessments with patients and families when appropriate.
• Facilitates treatment and community-based referrals.
• Monitors patient to facilitate treatment adherence. 
• Ability to travel for activities such as meetings, classes, and workshops. Must be able to travel by air as needed to attend training, conferences, and related activities, including overnight travel.
• Assists the provider in understanding the history and physical or behavioral information from the patient, as well as the symptoms and reason for the patient’s visit.
• Translates verbal and written communication between patient and providers, nurses or ancillary staff, as requested by either the patient or staff. 
• Presents complex ideas and concepts in an accurate and concise manner. 
• Maintains composure when exposed to stressful or sensitive situations.
• Adheres to applicable regulatory guidelines and laws, including but not limited to HIPAA/HITECH, HRSA, NCQA PCMH and OSHA. 
• Other duties, as assigned.

Knowledge and critical skills

• Bilingual proficiency required.
• Ability to work and function independently and within a team.
• Excellent verbal communication skills
• Strong interpersonal skills and the ability to work effectively with people of all backgrounds. 
• Knowledge of computer software such as Microsoft Office Software.
• Able to perform proficiently on current practice management system and/or electronic medical records.
• Engages in professional development activities, such as trainings and CEUs. 

Required qualifications

• High School diploma or equivalent required

Preferred qualifications

• Bilingual proficiency Preferred
• College degree in related field or related experience preferred. 

Why Work at Community Clinic?

• Be a part of a mission-driven organization committed to providing access to health-care to everyone in your community! 
• Excellent Benefits Package including:
  • Health, Vision, Dental and Life Insurance
  • 403(b) Retirement plan (automatic employer contribution of 5% per paycheck!)
  • Paid Time Off and Holidays
  • Employee Discounts for Care