HST Patient Service Rep

Home Sleep Study Patient Scheduler

Full-Time | In-Person | Simi Valley, CAPay Range: $20.00 - $25.00 per hour DOE

Help Patients Take the First Step Toward Better Sleep

Pivotal Health is seeking a compassionate, organized, and customer-focused Home Sleep Study Patient Scheduler to join our team in Simi Valley, California. In this role, you'll serve as a key point of contact for patients, helping coordinate home sleep studies and ensuring a smooth, positive experience from referral through scheduling and device shipment.

If you enjoy helping people, have strong communication skills, and thrive in a fast-paced healthcare environment, we'd love to hear from you.

What You'll Do

• Contact patients referred for home sleep testing and explain the sleep study process.
• Review insurance coverage, benefits, and financial responsibilities with patients.
• Answer patient questions and provide exceptional customer service.
• Coordinate and schedule shipments of home sleep testing devices.
• Maintain accurate patient records and scheduling documentation.
• Protect patient privacy and comply with all HIPAA regulations.
• Participate in training, quality improvement initiatives, and company meetings as needed.
• Perform additional duties assigned by leadership.

What You'll Bring

Required Qualifications

• Strong computer and internet navigation skills.
• Proficiency in Microsoft Office.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to provide outstanding customer service while handling sensitive patient information.

Preferred Qualifications

• Previous medical scheduling or healthcare office experience.
• Knowledge of medical insurance plans, benefits, and coverage.
• Ability to read and follow physician orders.
• Familiarity with sleep study protocols and procedures.

Why Join Pivotal Health?

At Pivotal Health, we're committed to improving patients' lives through quality sleep healthcare. As a full-time team member, you'll enjoy a supportive work environment and a comprehensive benefits package.

Full-Time Benefits Include

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) with eligible participation
• Paid Time Off (PTO)
• Paid Holidays
• Life Insurance
• Employee Assistance Program (EAP)
• Professional Development and Training Opportunities
• Additional benefits offered through Pivotal Health

Physical Requirements

• Regularly sit, stand, walk, talk, and hear.
• Use hands and fingers to operate office equipment and technology.
• Occasionally lift and/or move up to 30 pounds.
• Ability to perform work requiring close vision, distance vision, peripheral vision, and focus adjustment.

Join Our Team

If you're looking for a rewarding opportunity where you can make a meaningful impact on patients' healthcare journeys while building your career with a growing organization, apply today.

Pivotal HealthHome Sleep Study Patient Scheduler📍 Simi Valley, CA⏰ Full-Time💲 $20.00 - $25.00 per hour DOE