FOOD & BEVERAGE MANAGER

Job Description – Food & Beverage Manager

Reports To: General Manager Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, or related field

preferred

• 3–7+ years of experience in food & beverage, restaurant, or hotel operations management
• Strong leadership and team management experience in a high-volume hospitality environment
• Knowledge of food safety regulations, sanitation standards, and liquor laws
• Experience with budgeting, forecasting, inventory control, and cost management
• Proficiency with POS systems, scheduling software, and basic Microsoft Office applications
• Ability to work flexible schedules including nights, weekends, holidays, and peak event periods
• Strong communication, organizational, and problem-solving skills
• ServSafe Certification and Responsible Beverage Service Certification preferred or required based on local regulations

General Responsibilities

• Oversee all food and beverage operations within the hotel including restaurants, bars, room service, and banquet services
• Ensure exceptional guest experience through high standards of service, quality, and consistency
• Manage staffing, scheduling, training, and performance of all F&B team members
• Develop and enforce operational policies, procedures, and service standards
• Maintain profitability through effective cost control, budgeting, and revenue management
• Ensure compliance with all health, safety, sanitation, and alcohol service regulations
• Collaborate with executive leadership to support hotel goals and guest satisfaction

Specific Responsibilities

• Plan, organize, and supervise daily operations of all food and beverage outlets
• Recruit, hire, train, and evaluate restaurant, bar, banquet, and kitchen staff
• Develop staff training programs focused on service standards, safety, and product knowledge
• Monitor food quality, presentation, and service delivery across all F&B areas
• Create and manage departmental budgets, forecasts, and financial reports
• Control food, beverage, and labor costs to meet profitability targets
• Approve vendor contracts, pricing, and purchasing decisions in coordination with procurement
• Conduct regular inspections of restaurants, bars, kitchens, and banquet spaces to ensure compliance
• Address and resolve guest complaints and service issues in a timely and professional manner
• Collaborate with Executive Chef on menu development, pricing, and promotions
• Oversee inventory management, stock levels, and ordering procedures
• Ensure proper execution of banquet events, weddings, meetings, and special functions
• Implement and maintain health, safety, and sanitation standards across all outlets
• Analyze performance metrics and implement improvements to increase efficiency and revenue
• Coordinate with marketing teams on promotions, seasonal menus, and special events

Optimum Attributes

• Strong leadership presence with ability to motivate and develop teams
• Excellent organizational and multitasking abilities
• Financially minded with strong attention to cost control and profitability
• Guest-focused with a commitment to service excellence
• Calm and effective under pressure in high-volume environments
• Strong interpersonal and communication skills
• Detail-oriented with a high standard of operational excellence
• Ability to adapt and problem-solve quickly in dynamic situations

Performance Standards

• Consistently achieves or exceeds financial and operational targets
• Maintains high guest satisfaction scores across all F&B outlets
• Ensures compliance with all health, safety, and alcohol service regulations
• Demonstrates effective leadership through staff retention and performance

• Maintains strong cost control for labor, food, and beverage expenses
• Ensures timely execution of service standards across all shifts and venues
• Resolves guest concerns promptly and professionally
• Maintains clean, safe, and well-organized F&B environments
• Delivers successful execution of banquets, events, and promotions

Upholds brand standards and enhances overall hotel reputation.