Talent Development Specialist

We Are Inspired to Serve. Join us!

This position offers a hybrid work schedule at our Skokie, IL Central Office.

ESSENTIAL RESPONSIBILITIES:

Program Coordination, Communication and Engagement (40%)

• Track Talent Management program timelines, milestones, and deliverables to ensure all components stay on schedule.
• Maintain detailed project plans, status trackers, and documentation for each program.
• Prepare and distribute agendas, meeting notes, action items, and follow-up communications.
• Support the creation and organization of program assets such as guides, templates, and toolkits.
• Ensure all participants and stakeholders receive timely, accurate information throughout the program lifecycle.
• Draft and distribute program announcements, reminders, and follow-up communications.
• Partner with internal teams to promote learning opportunities.
• Gather and summarize learner feedback to help improve programs.

School & Community Partnership Development (20%)

• In partnership with Talent Acquisition, support external partnerships to build awareness of career opportunities within senior living.
• Build and execute programs that support early careers focusing on summer internship program, apprenticeships, AIT, and similar based organizational needs.
• Support employee educational development by identifying accredited universities and online education providers to secure tuition discounts and flexible learning pathways for employees seeking continuing education.
• Serve as point of contact for specific educational partners, conducting regular outreach and engagement activities to strengthen partnerships and support talent pipeline initiatives. Coordinate with senior recruiter responsible for school partnership to ensure alignment on outreach.
• Collaborate with operational leaders and subject matter experts to arrange facility tours, job shadowing opportunities, and career exploration experiences for students and educators.

Learning Systems & Tools (20%)

• Help maintain digital learning libraries and internal knowledge hubs.
• Manage the corporate Gallup StrengthsFinder’s account and administrative code distribution.
• Support administration of the Learning Management System (LMS), including course setup, user support, and reporting. Troubleshoot basic technical issues for learners and facilitators.
• Support Relias learning platform for tracking, reporting and compliance for required HR learning for the organization such as sexual harassment, annual corporate compliance, and new hire training.

Program & Event Logistics (10%)

• Coordinate scheduling, room bookings, virtual meeting setup, technology needs, and any meal needs for all L&D programs.
• Manage participant registration, attendance tracking, and pre-work distribution.
• Prepare training materials, handouts, slide decks, and supplies.
• Maintain Learning & Development Sharepoint content. Actively solicit advice from users on knowledge management approaches and adjust materials accordingly.
• Support facilitators before, during, and after sessions to ensure smooth delivery and ensure a welcoming community space is created.

Administrative Support (10%)

• Maintain the L&D calendar and navigate adjustments, including all scheduling and tracking for programs.
• Track program metrics such as attendance, feedback scores, and completion rates.
• Assist with vendor coordination, including contracts, invoices, and communication.
• Maintain organized documentation, shared drives, and learning resources.

EDUCATION AND WORK EXPERIENCE:

• Required Degree: N/A
• Preferred Degree: Bachelor's degree in Human Resources, Business, Education, Communication, Organizational Development, or related field, or equivalent experience.
• Preferred Certificate(s): N/A
• Experience:
  • 2-3 years of experience in Learning & Development, Talent Development, Human Resources, Recruiting, Workforce Development, Program Coordination, or a related field.

• • Demonstrated experience managing multiple projects, events, and stakeholder relationships simultaneously.
  • Experience coordinating cross-functional initiatives and engaging with external partners.

KNOWLEDGE, SKILLS, AND ABILITY:

·       Strong relationship-building and written and verbal communication skills.

·       Strong organizational and time-management skills.

·       Comfort with technology, including MS Office tools, virtual meeting platforms, and LMS tools.

·       Customer-service mindset and collaborative working style.

PHYSICAL REQUIREMENTS:

• Regular, predictable attendance is required.
• Sufficient physical ability and mobility to work in an office/community setting.
• Ability to stand or sit for prolonged periods of time.
• Ability to occasionally stoop, bend, kneel, crouch, reach, and twist.
• Ability to lift, carry, push, and/or pull light to moderate amounts of weight up to 50 lbs.
• Ability to operate various equipment base on department and weather conditions
• Engaging in repetitive movements of wrists, hands, and fingers - typing and/or writing.
• Clarity of Vision
  • For near visual acuity Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers.
  • For Far visual acuity, Clarity of vision at 20 feet or more. This is not just the ability to see a person or object, but the ability to recognize features as well.
  • For peripheral vision, observing an area that can be seen up and down or to right or left while eyes are fixed on a given point.

COMPETENCIES:

• Leadership: Guide and inspire a high-performing Customer Success team that achieves and exceeds revenue targets while fostering customer loyalty and growth
• Customer Success: As a customer advocate build strong relationships with our customers, understanding their needs and ensuring their success with our platform. Promote increased adoption and expansion of our solutions within customer organizations
• Continuous Improvement: Advocate for and implement a culture of continuous learning and improvement within the team. Drive initiatives that improve customer satisfaction and team efficiency
• Account Strategy: Define and execute strategies to drive customer retention, renewal, upsell, and cross-sell, contributing directly to our growth objectives
• Cross-Functional: Collaboration Collaborate with other departments to align on company goals, relay customer feedback, and ensure a unified customer experience

#Corporate

Reasonable Pay Estimate

For full time employees, we offer a generous benefits package that includes:

• Medical, dental and vision insurance

• Employer paid group term life and disability

• Paid Time Off (PTO) & six paid holidays

• 403(b) with a 3% employer match

• Fitness center use at most facilities.

• Various voluntary benefits:

• • Life, AD&D

  • Tuition assistance and scholarships

  • Employee assistance program

  • Legal services, home/auto insurance, discount purchasing program

  • Pet Insurance

For more information about Covenant Living and CovenantCare at Home, please visit www.covliving.org or www.covenantcareathome.org.

Covenant Living and CovenantCare Home Health and Hospice are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, or any other characteristics protected by local laws, regulations, or ordinances.