Experienced Service Advisor (M-F)

Experienced Service Advisor: Build Real Relationships, Grow Your Career, and Keep Your Weekends Free (M–F)

• Schedule: Monday–Friday (No weekends!)
• Experience: 3+ years as a full-time Automotive Service Advisor in a professional automotive facility 
• Culture: Independent, trust-first shop using Tekmetric & Digital Vehicle Inspections (DVIs)

At Graham Auto Repair, our business is built on trust, transparency, and doing the right thing every single time. We are an independent shop focused on building long-term community trust rather than quick transactions.

We know an extraordinary Service Advisor is far more than an "order taker"; you are an advocate, a problem-solver, and the vital bridge between our customers and our technician team. This role is built for someone driven by genuine human connection and personal ownership. What fulfills our best advisors isn't just closing a repair order; it’s connecting with people, turning a stressful breakdown into calm reassurance, and translating complex mechanical findings into clear, everyday language. You take pride in making every person feel heard and respected while partnering closely with our techs to deliver dependable work. If you lead with integrity, stay calm and solution-focused when things get busy, value transparency, and embrace continuous growth, you will thrive here. 

What You Will Own

• First Impressions & Inbound Flow: Answer incoming calls promptly (our standard is within three rings), return messages swiftly, and convert phone or digital inquiries into organized, well-documented appointments.
• Intake & Discovery: Conduct thorough vehicle check-ins and physical walk-arounds; ask perceptive diagnostic questions to capture the customer’s true symptoms and concerns; document clear authorizations directly within Tekmetric.
• Integrity-First Advisory: Present diagnostic findings, digital vehicle inspections (DVIs), scheduled maintenance, and necessary repairs using our established processes, offering clear options without high-pressure tactics.
• Accurate Estimates & Sourcing: Construct complete, transparent estimates covering parts, labor, shop supplies, and sublets. Coordinate parts procurement, manage vendor returns and core credits, and verify all billings prior to vehicle delivery.
• Shop Orchestration: Partner with technicians and shop leadership on diagnostic priorities, production flow, parts delivery timelines, and realistic promise times.
• Proactive Communication: Update customers before they feel the need to call you; follow up diligently on unsold estimates, declined work, and deferred maintenance; resolve customer concerns with composure and empathy.
• Accountability: Take personal ownership of individual sales goals, average repair order (ARO), conversion metrics, five-star customer review benchmarks, and shop standard operating procedures.
• Safely operate company and customer vehicles, including driving the customer courtesy shuttle, staging vehicles on the lot, and picking up urgent parts as needed. 

Minimum Qualifications

• Industry Experience: Minimum of 3 years of full-time experience as an Automotive Service Advisor in a professional automotive repair facility.
• Sales & Estimating Track Record: Demonstrated history of presenting, estimating, and selling diagnostic services, preventative maintenance, and substantial mechanical repairs.
• Technical & Operational Knowledge: Working knowledge of automotive systems, repair terminology, and standard shop production workflows.
• Communication & Documentation: Ability to communicate clearly and accurately in English, both verbally and in writing, to explain technical findings to customers and document repair orders.
• Technology & Metrics Proficiency: Experience operating computer-based shop management software, digital vehicle inspection (DVI) platforms, and working within measurable individual performance metrics (such as sales volume, conversion rates, and average repair order).
• Schedule & Workload Management: Ability to prioritize multiple active repair orders, meet promised vehicle delivery deadlines, and adhere to standardized shop operating procedures.
• Driver’s License & Driving Record (Safety-Sensitive Requirement): Must possess and maintain a current, valid Driver’s License and maintain a Motor Vehicle Record (MVR) that meets the underwriting and insurability standards of Graham Auto Repair’s commercial auto insurance carrier. Because operating the customer courtesy shuttle, picking up parts, and moving customer and company vehicles are essential, non-delegable job functions, this role is designated as safety-sensitive and requires passing a post-offer, pre-employment MVR check and safety-sensitive background screening, as well as ongoing MVR monitoring.

Preferred Qualifications

• Prior service advising experience in an independent automotive repair shop.
• Hands-on proficiency with Tekmetric shop management software.
• Active ASE C1 (Automobile Service Consultant) or ASE G1 (Maintenance and Light Repair) certification.
• Familiarity with Automotive Training Institute (ATI) sales processes and workflows.
• Advanced experience presenting photo- and video-based Digital Vehicle Inspections (DVIs).

Benefits & Career Growth

• Salary Range: $19.00 per hour + 2.25% - 5% commissions of GP dollars
• Health & Wellness: Comprehensive Medical, Dental, Vision, Life Insurance, HSA, and Employee Assistance Program (EAP).
• Retirement: 401(k) with company matching.
• Paid Time Off: Accrued PTO and paid holidays.
• Paid Training & Certifications: 40 hours of annual paid professional training, plus full company sponsorship of C1 certification test fees.

Physical Demands & Working Conditions

Must be able to remain in a stationary position 50% of the time. Constantly operates a computer and other office machinery such as printers, scanners, and phones. Frequently bends, twists, stoops, and positions self to enter, exit, and inspect customer and company vehicles of varying heights, including sedans, SUVs, and trucks. Occasionally ascends/descends stairs. Will frequently communicate both verbally and electronically. Occasionally will move/lift items up to 30 lbs. Primarily will work indoors but may be exposed to outside weather conditions and shop noise.

Graham Auto Repair is an Equal Opportunity Employer. If you need a reasonable accommodation to complete the application, participate in an interview, or complete any pre-employment testing, please contact amberw@grahamautorepair.com

Hiring Process & Compliance Disclosures

• Washington Fair Chance Act: In accordance with state law, background checks and Motor Vehicle Record (MVR) reviews are conducted only after a conditional offer of employment is extended.
• Insurability Requirement: Because this role involves driving customer vehicles and our shop shuttle, final employment is contingent upon being deemed "insurable" by our commercial insurance carrier based on your driving record.
• MVR Review: If a conditional offer is extended, we will review your MVR. Should any concerns arise, you will have five business days to provide context or corrections prior to a final decision.