Health Unit Manager

Description

Position Summary: The Health Unit Manager is responsible for the daily operational oversight of the Regional Assessment   Center's 24-hour treatment environment, including supervision of   approximately 20 Nurse Assistants and the Health Unit Coordinator. The Health   Unit Manager ensures effective staffing, operational efficiency, regulatory   compliance, documentation quality, and a safe therapeutic environment for clients and staff. This position serves as the primary operational leader for the day-to-day functioning of the facility and works closely with nursing, clinical, medical, quality, and administrative departments to ensure high-quality client care and uninterrupted facility   operations. The role oversees staffing, scheduling, onboarding, training,   documentation auditing, facility workflows, inventory management, and   operational problem-solving in a fast-paced behavioral health environment. Responsibilities align with existing RAC operational and staffing functions documented for the facility.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Essential  Duties and Responsibilities

Leadership and Supervision

· Directly supervise approximately 20 Nurse   Assistants working in a 24/7 behavioral health treatment environment.

· Directly supervise the Health Unit Coordinator  (HUC).

· Provide coaching, mentorship, accountability,  and performance management to assigned staff.

· Conduct employee evaluations, corrective action, disciplinary processes, and performance improvement plans.

· Foster a positive, recovery-oriented,  trauma-informed, and client-centered culture.

· Lead staff meetings, shift huddles, and individual supervision as required.

· Assist with development and implementation of policies, procedures, and workflow improvements.

· Serve as a role model for professionalism, teamwork, and quality client care.

Staffing and Workforce Management

· Develop and maintain 24/7 coverage schedules for Nurse Assistants and Health Unit Coordinator staff.

· Approve and coordinate time-off requests as schedule changes.

· Manage Paylocity timecards, attendance tracking, overtime management, and payroll review.

· Coordinate staffing coverage for call-offs, vacancies, and emergent staffing needs.

· Participate in on-call rotation and respond to facility operational needs after hours.

· Ensure adequate staffing levels to maintain safe client care and regulatory compliance.

Hiring, Onboarding, and Training

· Recruit, interview, and select Nurse Assistant and Health Unit Coordinator candidates.

· Coordinate onboarding and orientation of newly hired staff.

· Ensure completion of required training, competencies, certifications, and annual education requirements.

· Provide ongoing coaching, mentorship, and professional development opportunities.

· Identify training needs and support staff competency development.

Quality Assurance and Documentation Oversight

· Audit and monitor documentation completed by Nurse Assistants and Health Unit Coordinators.

· Review documentation for accuracy, completeness, timeliness, and compliance with organizational and regulatory requirements.

· Conduct routine audits of Q15 observations, vital signs, client belongings inventories, programming trackers, admission   and discharge paperwork, and shift responsibilities and checklists.

· Identify trends and implement corrective actions related to documentation deficiencies.

· Collaborate with nursing leadership regarding compliance initiatives, documentation quality, audits, and regulatory   standards.

Facility Operations

· Coordinate daily operational activities of the 24/7 facility.

· Monitor daily workflows, shift assignments, and operational processes.

· Ensure efficient coordination between clinical, nursing, peer support, and support staff.

· Address operational barriers that may impact   client care, safety, or workflow efficiency.

· Manage client and staff supply ordering and inventory, including food and dietary supplies, clothing and client necessities, office supplies, medical and program supplies, unit equipment, and operational materials.

· Monitor facility readiness and address operational concerns proactively.

Health Unit Coordinator Oversight

· Supervise front desk operations, telephone and   visitor management, facility communications, inventory processes, and   administrative support activities.

· Ensure efficient coordination between administrative and clinical operations.

Interdepartmental Coordination

· Serve as primary operational liaison with Information Technology, Facilities Management, housekeeping and environmental   services, food service vendors, supply vendors, and security and safety   partners.

· Coordinate resolution of facility-related issues to minimize operational disruption.

Safety and Environment of Care

· Promote a safe environment for clients, visitors, and staff.

· Ensure compliance with safety protocols, emergency preparedness procedures, and infection control practices.

· Participate in incident reviews and corrective action planning.

· Assist in maintaining regulatory readiness and accreditation standards.

· Monitor environmental safety concerns and initiate corrective action as needed.

On-Call Responsibilities

· Participate in the facility on-call rotation.

· Respond to urgent staffing, operational, and facility issues after business hours.

· Assist with staffing coverage and operational decision-making to maintain uninterrupted services.

· Support crisis resolution and escalation processes as needed.

Other Duties

· Participate in multidisciplinary meetings and quality improvement activities.

· Maintain regular, reliable attendance.

· Perform other duties as assigned to support RAC operations and client care.

Supervisory Responsibilities

Directly supervises:

· Nurse Assistants

· Health Unit Coordinator

May assist with supervision of:

· Temporary or agency support staff

· Students, interns, or trainees as assigned

Requirements

Minimum Qualifications

· High School Diploma required; LPN preferred.

· Minimum of three years of healthcare, behavioral health, or hospital/unit coordination experience; leadership   experience preferred.

· Demonstrated experience supervising staff, managing schedules, and coordinating daily operations in a 24/7 healthcare   environment.

· Strong organizational, communication, documentation, and problem-solving skills.

· Proficient in electronic health records, Microsoft Office applications, and scheduling systems.

· Must reside within a 30-minute commuting   distance of the Regional Assessment Center in Salida, Colorado, and be able   to respond onsite as operational needs require.

Knowledge, Skills, and Abilities

· Strong leadership and staff development   skills.

· Ability to manage multiple competing priorities in a fast-paced environment.

· Knowledge of behavioral health, crisis services, residential treatment, or healthcare operations.

· Knowledge of staffing and scheduling practices.

· Strong problem-solving and critical-thinking abilities.

· Ability to conduct audits and maintain regulatory compliance.

· Effective verbal and written communication skills.

· Strong organizational and time-management skills.

· Ability to collaborate with clinical, nursing, quality, facilities, and administrative teams.

· Proficiency with electronic health records, scheduling systems, payroll systems, and Microsoft Office products.

Work Schedule

· Full-time, exempt position in a 24/7 facility.

· On-call rotation required.

· May require evening, weekend, and holiday responsibilities.

Working Conditions and Other Conditions of Employment

Working Environment:

· Behavioral health treatment environment operating 24 hours per day, 7 days per week.

· Frequent interaction with individuals experiencing psychiatric, behavioral health, or substance use crises.

· Ability to walk throughout the facility and respond promptly to operational needs.

· Ability to lift up to 25 pounds occasionally.

This role serves as the operations manager for the RAC milieu and support services, ensuring staffing, compliance, facility   functionality, and day-to-day workflow management so nursing and clinical   teams can focus on direct client care.

Conditions of Employment:

· Annual TB screening, federally required drug screening, and influenza vaccination or compliance with policy and procedure.

· Required possession of a valid state driver's license.

· Successful candidate must submit to and pass a post-offer drug screen, background check, and FBI fingerprint check.

· Must reside within a 30-minute commuting distance of the Regional Assessment Center in Salida, Colorado, and be able   to respond onsite as operational needs require.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.