Estate Manager

The on-ground custodian of the campus — making sure the standard is visibly alive, every day, in every corner.

Reports to	Director – Operations
Direct reports	Estate/campus operations staff; day-to-day coordination of Housekeeping, Security and Landscape partner teams on the ground
Function	Estate Management
Location	Rishihood Campus — primarily field-based

ROLE PURPOSE

Where Campus 2.0 Experience defines the standard and Facilities & Maintenance keeps the hard systems running, the Estate Manager is the person physically walking the campus every day making sure it looks, feels and functions the way it should — lifts clean, gardens tended, security present, hostels in order. This role is the single on-ground point of accountability for Housekeeping, Security and Landscape partner execution, campus safety, space administration and day-to-day estate upkeep.

KEY RESPONSIBILITIES

• Conduct daily/weekly walkthroughs of the campus (gate, reception, academic spaces, hostels, dining, sports, public spaces, guest areas) to check against the Rishihood Standard and log gaps.

• Own day-to-day coordination with the outsourced Housekeeping, Security and Landscape & Horticulture partners — ensuring their teams show up, perform to spec and resolve issues quickly; escalate SLA breaches to Procurement & Vendor Management and Campus 2.0 Experience.

• Manage campus safety and security operationally — access control, patrols, incident logging and response, coordination with the Security partner on protocol.

• Own space and estate administration: room/hostel allocation, key and access management, occupancy records, and general estate housekeeping of records.

• Act as first point of on-ground escalation for complaints from learners, faculty and staff about cleanliness, upkeep, security or landscape — resolving directly or routing to the right function (Facilities & Maintenance, Kitchen & Dining, Hospitality).

• Support event and guest-visit logistics on ground — space readiness, signage, cleanliness and security arrangements — in coordination with Hospitality & Guest Experience.

• Feed daily ground-truth observations into the MIS owned by Campus 2.0 Experience, supporting the Campus Excellence Scorecard with real, walked evidence rather than reported claims.

• Maintain emergency and incident-readiness on ground (fire, security, safety drills) in coordination with Facilities & Maintenance and the Security partner.

KEY RESULT AREAS & SUCCESS METRICS

Key Result Area	How Success Is Measured
Ground standard compliance	Daily/weekly walkthrough scores against the Rishihood Standard, by zone
Partner execution	% of Housekeeping / Security / Landscape SLA issues resolved same-day on ground
Complaint resolution	Time to acknowledge and resolve on-ground complaints from learners/staff/guests
Safety & security	Incident response time; zero unresolved security/safety gaps
Event readiness	% of campus events/visits with on-ground spaces signed off ready ahead of time

Requirements

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Facilities/Estate Management, Hospitality, Business Administration or a related field.

• 5–9 years of experience in estate, campus or property operations — institutional, hospitality or large residential/commercial campuses preferred.

• Experience supervising outsourced housekeeping, security or landscape teams on ground.

• Comfortable with a field-first role — present on campus and walking the ground daily, not a desk-based function.

SKILLS & ATTRIBUTES

• Sharp, consistent attention to detail — notices what others walk past.

• Calm, firm people management with outsourced partner staff.

• Strong ownership instinct and bias for quick, on-the-spot resolution.

• Clear, disciplined reporting habits to feed the campus MIS.

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