Casino Beverage Server

Provides fast, friendly, professional beverage service to Showroom guests

Responsibilities

• Utilizes the Spotlight on Service Skills to delight the guest by delivering service with an upbeat & positive attitude and building great relationships

• Takes drink orders, communicates with bartender, assists in the preparation of drink, and carries full 15 drink trays on every round to present to guest.

• Maintains a clean and stocked workstation in accordance with established health and safety guidelines.

• Operates a cash register/POS System, rings proper amount into the register and gives the guest or server the correct change; account for all cash, charge and complimentary sales according to establishment procedure; maintains integrity of all financial controls and responsibilities

• Monitors guest consumption of alcohol and intervenes as needed according to guidelines.

• Serves as ambassador of goodwill while working and at customer and public relation functions; appears in publicity photos

• Provides personalized service using guest name and checks for satisfaction to resolve guest or services issues

Qualifications

•  High school diploma preferred

• Prefer previous knowledge in Beverage with demonstrated success working in a guest contact position

• Literate and fluent in English

• Must be 21 years of age

• Excellent customer service/communication skills

• Available to work required schedule which may include nights, weekends, holidays and overtime as needed

• Must meet professional appearance standards as prescribed by company policy.

   

  ADDITIONAL REQUIREMENTS 

   

• Must be able to respond to visual and oral cues

• Must be able to lift and carry a tray up to 20 lbs. for extended periods of time.

• Capable of reaching above and below the shoulder, grip small items (i.e., pens, money, garnishes), bend stoop and twist while preparing beverages; stand and walk for up to four hours;

• Mobility skills to move quickly and easily around noisy high-volume establishment

• Positions that have contact with the public require the ability to work in a noisy 
  environment and may be exposed to guests who use tobacco products.  Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.