Sales/Service Technician

F.J. Nugent & Associates Inc. is a full service Manufacturer's Representative organization serving the water and wastewater industry since 1996. We represent a variety of pumps, submersible sewage and positive displacement pumps, lime slaking equipment, odor control equipment, and remote monitoring and level control equipment.

Visit our Website: nugentco.com

Sales/Service Technician

F. J. Nugent & Associates, Inc. is seeking an experienced Sales/Service Technician based in the Charlotte County area of Southwest Florida. This is a field-based position, with the technician traveling directly from home to assigned customer locations each day.

Founded in 1996, F. J. Nugent is a Florida-based distributor and manufacturer’s representative of pumps, electrical controls, odor control systems, and water and wastewater equipment. In addition to supplying new equipment, we provide installation support, startup, troubleshooting, and repair services to municipal and utility customers throughout Florida.

Job Summary:

The Sales/Service Technician is responsible for starting up and commissioning new equipment, diagnosing and repairing pumps and related controls, and providing technical support to customers in the field. The position requires hands-on mechanical and electrical troubleshooting experience with centrifugal pumps, submersible wastewater pumps, chemical feed pumps, motors, and associated equipment. The technician will evaluate customer needs, recommend appropriate corrective actions, and coordinate with the service team to complete work safely and efficiently. Assignments vary by location and equipment type, with travel throughout the assigned service territory and other Florida locations as needed.

Responsibilities:

· Install, start up, and commission new pumps and associated equipment at customer facilities.

· Troubleshoot, diagnose, maintain, and repair centrifugal, submersible wastewater, chemical feed, and water pumps.

· Perform mechanical and basic electrical troubleshooting on motors, pump controls, and control panels.

· Work with single-phase 120/240V and three-phase 240/480V equipment and 4–20 mA control signals within the scope of training and authorization.

· Inspect equipment, identify failure causes, and recommend repairs, replacement parts, or other solutions.

· Communicate directly with customers to understand service requests, explain findings, and recommend next steps.

· Prepare estimates for labor, materials, and anticipated repair or service requirements.

· Document service work, troubleshooting findings, parts used, and job completion accurately and on time.

· Coordinate with Outside Sales, Inside Sales, and other team members on schedules and customer needs.

· Use tools, test instruments, lifting equipment, and required personal protective equipment safely and properly.

· Maintain professional workmanship and customer service standards at each jobsite.

· Participate in service, project, and team meetings as required.

Experience and Requirements:

· Hands-on mechanical and electrical experience with pumps, motors, and controls required.

· Ability to troubleshoot pump systems and provide practical service recommendations required.

· Familiarity with rotating equipment and applicable electrical systems required.

· Experience with water and wastewater equipment, municipal utilities, or pump service preferred.

· Ability to interpret service information, follow instructions, and work independently in the field.

· Strong communication skills and ability to respond professionally to customer needs.

· Ability to prepare clear service documentation and time-and-material estimates.

· High school diploma, GED, or equivalent relevant experience desired.

· Valid driver’s license and acceptable driving record required to operate company vehicles.

· Ability to pass required drug screening and background check.

Key Traits for Success

· Strong mechanical and electrical troubleshooting ability

· Dependable, self-directed, and accountable

· Customer-focused with clear communication skills

· Safety-conscious and attentive to workmanship quality

· Able to cooperate effectively with customers and coworkers

Work Environment & Physical Requirements

Primarily field-based at municipal, utility, and other customer facilities; work locations and equipment vary.

Work may involve wastewater systems, pumps, controls, and industrial or outdoor environments.

Must be able to use tools and service equipment safely and follow applicable company and site safety procedures.

Physical tasks may include standing, bending, and working around pumps and mechanical equipment for extended periods.

Supervisory Responsibility

This position does not have direct reports.

Travel

The technician is based in the Charlotte County area and normally travels from home to customer assignments each day. Service coverage may require travel to locations throughout Florida, from Tallahassee to Key West.

#FCG-H

#LI-AK

#fjnugent
#manycompaniesoneteam #fcgcareers #flowcontrolgroup

F.J. Nugent is proud to be part of Flow Control Group (FCG), a leading solutions provider of technically oriented products and services in flow control, fluid handling and process, industrial automation, and life sciences. Through its network of specialized companies across North America, FCG delivers mission-critical products, engineering expertise, and customer solutions to a wide range of industries.

Why Build a Career with Us?

Everyone’s an Owner of the Company Because every team member contributes to Flow Control Group’s success, employees share in that success through a broad-based ownership program available across our portfolio companies.

Competitive Benefits Enjoy a comprehensive benefits package that includes Medical, Dental, and Vision coverage, competitive 401(k) matching, paid time off, holidays, parental leave, wellness resources, and employee referral programs.

The Climb Financial Program Your financial wellbeing matters. Through Flow Control Group’s Climb Financial Program, employees have access to tools and resources designed to support both immediate needs and long-term goals. Programs may include emergency assistance funds, earned wage access, financial coaching, low-cost loan options, retirement planning resources, and opportunities to build long-term wealth through employee ownership.

Training & Development FCG University is available to all employees, offering access to more than 80,000 learning courses to help you build new skills and advance your career.

Career Growth Opportunities With a growing network of brands across North America, Flow Control Group provides opportunities for advancement, cross-functional experience, mentorship, and professional development in a supportive environment where your contributions make an impact.

Equal Opportunity Employer Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected status.