Description

The Team Lead (TL) position at Red Door Escape Room in Southlake is an entry to the first level of leadership at Red Door. Leading from the front lines of operations, TL’s are the closest with guests and the most accessible point of contact to the team. They focus on delivering 6-star experiences for our guests, making sure the team is on-point during operational hours, assisting with training, and maximizing downtime by improving the location’s health and leading the staff through task delegation. Our TL's are not only experience coordinators but also represent the joyful face of our company. They are customer service experts and are responsible for creating clear lines of communication for our customers. Team Leads bring a positive spirit and radiate a welcoming presence to anyone who walks through our doors. The Team Lead will own these main areas: (1) Total Guest Service (2) Day-to-Day & Events & Coordination (3) Game Master and new hire training Responsibilities include, but are not limited to:

Guest Service Oriented
Full mastery over all products offered in the store, including Game Show Studio
Thoroughly understanding, explaining, and enforcing booking / cancellation policies.
Coordinating start times and events with the Game Master staff
Welcoming groups with hospitality / hotel level service
Selling merchandise / recording inventory,
General guest service i.e. answering questions, making bookings through phone calls or walk-ins, planning and hosting birthday parties or corporate events, handling email correspondence etc.
Problem-solving issues efficiently
Maintaining the cleanliness / organization of the front lobby and work space.

Requirements

Key Qualifications:

Customer service oriented
Enthusiastic and positive attitude
Strong organizational skills – able to maintain a schedule
Strong interpersonal communication skills and the ability to articulate clearly
Has strong attention to detail
Punctual and responsible
Possesses a team player mentality
Works well in a fast-paced environment
Comfortable with responding to & receiving business calls/bookings
Ability to problem-solve effectively
Basic knowledge and understanding of computers
Able to learn and work our booking software
Willing to grow and learn in various roles outside of immediate position
Available to work weekends & evenings
Available to work a minimum of 32 hours per week
Must be 18 years of age or older

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