STARBUCKS MANAGER

Job Details: Job Location: 100 LEGENDS BAY DRIVE - SPARKS, NV, Position Type: Full Time, Salary Range: Undisclosed, Job Shift: Any, Job Category: Management, The Starbucks Manager is responsible for the complete day-to-day operation of Legends Bay Casino’s licensed Starbucks store, including guest service, beverage and food quality, Team Member scheduling and development, inventory, cash handling, and financial performance. This role is accountable for executing all Starbucks brand standards under the property’s licensed store agreement while delivering the guest experience and service culture expected at Legends Bay Casino. As this is a new outlet, the Starbucks Manager will also lead pre-opening activities, including recruiting and certifying the opening barista team, completing Starbucks-required manager certification, coordinating equipment installation and initial product orders, and preparing the store for opening.Essential Duties and Responsibilities: Direct all daily operations of the Starbucks outlet, including opening and closing procedures, product quality, speed of service, cleanliness, and store readiness. Recruit, hire, onboard, schedule, coach, and develop baristas and shift supervisors; conduct performance evaluations and address performance issues in partnership with Human Resources. Complete all Starbucks-required licensed store manager certification and ensure every team member completes required Starbucks training and beverage certification prior to working the bar. Execute and enforce all Starbucks brand standards for recipes, beverage build, food handling, merchandising, signage, and store presentation. Manage inventory, product ordering, receiving, rotation, and waste tracking to maintain in-stock position while controlling cost of goods. Monitor and manage store financial performance, including sales, cost of goods, labor cost, and waste; review results with the Director of Operations and take corrective action as needed. Build and manage weekly schedules based on forecasted volume, control overtime, and ensure compliance with meal and rest break requirements and all applicable wage and hour laws. Ensure compliance with all Washoe County Health District food safety regulations, company sanitation standards, and Starbucks food safety requirements; maintain readiness for health inspections and Starbucks licensed store audits at all times. Serve as the property’s primary point of contact for the assigned Starbucks licensed store field representative and support all brand audits, quality reviews, and new product or promotional rollouts. Oversee cash handling, banking, POS accuracy, and loss prevention procedures in accordance with company internal controls. Coordinate with Food & Beverage, Marketing, Casino Operations, Engineering, and Purchasing on promotions, signage, equipment service, and property-wide initiatives. Resolve guest concerns promptly and professionally, and coach the team to deliver consistent, friendly, and efficient service. Work the floor during peak periods, including preparing beverages and food and operating the register as needed. Lead pre-opening execution, including staffing plan, training calendar, equipment and small wares readiness, initial ordering, and store set-up. Maintain confidentiality regarding unreleased promotions, financial results, and proprietary business information. Perform other duties assigned by the Director of Operations. Qualifications: Education and Experience: High school diploma/GED required, associate or bachelor’s degree in hospitality, business, or a related field preferred. Minimum of two (2) years of management experience in a coffee, quick-service, or fast-casual food and beverage operation required. Prior Starbucks experience (corporate or licensed store) strongly preferred. Experience in a casino, hotel, or high-volume hospitality environment preferred. Demonstrated experience managing schedules, labor costs, inventory, and cost of goods.Additional Requirements: Must be 21 years of age. Ability to lead, motivate, and develop a team in a fast-paced, high-volume environment. Working knowledge of profit and loss statements and the ability to manage to budgeted labor and cost of goods targets. Excellent verbal, written, and interpersonal communication skills. Accurate, detail-oriented, and highly organized, with the ability to adapt quickly to changing priorities. Ability to work collaboratively on cross-functional teams. Ability to work flexible hours, including early mornings, evenings, weekends, and holidays, based on business volume and event schedules. Must be able to successfully complete Starbucks licensed store manager certification within the timeframe established by the property and Starbucks.Required Work Cards: Registration with the Nevada Gaming Control Board. Certified Food Protection Manager certification (ServSafe Manager or equivalent) is required or must be obtained within ninety (90) days of hire.Machinery, Work Equipment, Programs, Software, Hardware Used: Starbucks-specified espresso and brewing equipment, blenders, ovens, refrigeration, and small wares. Point-of-sale system, Starbucks ordering and inventory platforms, and property purchasing systems. Paycom for scheduling, timekeeping, and team member records. Microsoft Office (Word, Excel, Outlook).Physical and Work Environment Requirements: Ability to stand and walk for extended periods throughout an entire shift. Ability to lift, push, pull, and carry up to 50 pounds and to bend, reach, and stoop repeatedly. Ability to work around hot equipment, steam, and cleaning chemicals. Ability to work in an environment with exposure to smoke, noise, and flashing lights typical of a casino setting.