Scheduling Coordinator

Medical Call Center Scheduling Coordinator – Spokane Valley, WA

Advanced Dermatology & Skin Surgery is seeking an experienced Medical Call Center Scheduling Coordinator to join our busy, patient-focused dermatology practice in Spokane Valley!
With four locations serving Spokane and North Idaho, our scheduling team is essential to connecting patients with the care they need. We are seeking a friendly, dependable, detail-oriented professional who enjoys helping patients and thrives in a fast-paced, team-oriented environment.

If you have medical scheduling experience, excellent communication skills, and a passion for providing outstanding customer service, we'd love to hear from you!

What You'll Do
•  Answer a high volume of incoming patient calls with professionalism, warmth, and efficiency.
•  Schedule appointments for our four dermatology locations: Spokane Valley, North Spokane, Spokane South Hill, and Coeur d'Alene.
•  Coordinate new patient appointments, established patient visits, and referrals.
•  Obtain and accurately enter patient demographics and insurance information.
•  Verify insurance eligibility and identify referral or prior authorization requirements.
•  Communicate clearly with patients, providers, and clinical staff to ensure a smooth scheduling experience.
•  Maintain accurate patient records and follow HIPAA privacy and confidentiality requirements.
•  Work collaboratively with a supportive team to deliver excellent patient service.

What We're Looking For

Required Qualifications:
•  Minimum of 1 year of medical appointment scheduling experience in a medical practice or hospital call center.
•  Experience handling a high volume of patient calls and scheduling requests.
•  Strong attention to detail, accuracy, and organizational skills.
•  Excellent verbal and written communication skills.
•  Strong computer skills, including Microsoft Office.
•  Ability to multitask, prioritize responsibilities, and work efficiently in a busy environment.
•  A positive attitude, professional demeanor, and a team-first approach.

Preferred Qualifications:
•  Experience with medical insurance verification, referrals, and prior authorizations.
•  Familiarity with electronic medical records (EMR) and medical scheduling systems.
•  Previous dermatology or specialty medical practice experience.

Why Join Advanced Dermatology & Skin Surgery?
Our scheduling coordinators are often the first point of contact for our patients, and we know how important that first impression is!
We value employees who take pride in their work, support their coworkers, and genuinely enjoy helping people. You'll join an established dermatology practice with four locations and a team dedicated to quality patient care.

Position Details
•  Spokane Valley, Washington
•  Full-Time
•  Monday–Thursday, 8:00 a.m.–5:00 p.m. and Friday, 8:00 a.m.–3:45 p.m.
•  Starting at $20 per hour, with pay determined by experience.