We are looking for a motivated Customer Service Coordinator to join our Customer Service Team at R&R Heating & Air Conditioning. This position is designed for proactive professionals who are eager to serve as the heartbeat of our daily operations, handle incoming customer calls, manage the dispatch board, and maximize efficiency. In this role, you will take ownership of the full service cycle by answering inbound customer calls to book appointments, and routing our technicians out to those jobs. You’ll work hand-in-hand with internal teams to set our technicians up for success every day, juggling shifting priorities and resolving customer inquiries efficiently while upholding our values of reliability and excellence in customer care.

About Us
R&R Heating & Air Conditioning is a local, family-owned business that has been serving our area's community for over 40 years. We are dedicated to quality, serving our community, and deeply investing in our team. This is a place to build a lifetime career in a skilled trade, not just a job. We support our people with structured training, direct investment, and a strong culture of promotion from within.

Key Responsibilities

Answer inbound calls promptly and professionally.
Book service appointments by converting customer inquiries into scheduled jobs.
Respond to inquiries regarding services, pricing, and scheduling availability.
Manage and optimize the dispatch board to ensure maximum efficiency and productivity.
Dispatch technicians based on skillset, availability, urgency, and location.
Coordinate and schedule sold work (installations, repairs, and projects).
Resolve customer concerns quickly, professionally, and with care.
Accurately document, update, and input all job and customer data into ServiceTitan
Support field teams to ensure smooth workflow and job completion.
Participate in a shared, rotational on-call schedule

Qualifications

Strong organizational and multitasking skills
Excellent communication skills (both with customers and internal teams)
High attention to detail and accuracy
Maintain clean organized office environment
Ability to adapt quickly and stay effective as priorities shift throughout the day
Proficient with complex software interfaces
Maintain clean organized office environment.

Additional Skills (Preferred but Not Required)

Experience call taking or dispatching for a service based company
Familiarity with Service Titan or similar software
Basic understanding of HVAC plumbing and electrical systems
Experience using software or logic-based systems to minimize drive time

What We Offer

Clear career path and advancement opportunities
Competitive Pay
CEU/licensing reimbursement
Paid time off and 6 paid holidays
80% company paid Medical & Dental insurance for employees
50% company paid Medical & Dental insurance for dependents
Kayaks and paddleboards available for employee use
Employer Paid Life Insurance with EAP
Seasonal Event Tickets
401(k) with company match
A team-focused culture that values safety, accountability, and growth

Join the team that builds more than just HVAC systems—we build careers.
Apply today and grow with R&R Heating and Air Conditioning.

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