RSI Logistics, recently acquired by Trinity Industries, is seeking a Rail Operations Manager. The Manager is responsible for overseeing the operations that support North American Rail Coordination activities and will lead a team of Invoicing Coordinators, Freight Pay Coordinators, Shop and Maintenance Coordinators, and Supervisors, ensuring seamless logistics operations and fostering proactive relationships with key stakeholders. This role will also ensure the safe, efficient, and compliant operation of rail transportation within the organization and also provide innovative rail-centric services and solutions that bring high performing results to our customers.

Responsibilities:

Provide leadership to Supervisors and Coordinators to best service clients and additionally share learning opportunities to help them excel through encouragement and empowerment
Drive a positive culture by creating a productive work environment through effective communication, coaching, motivating, and leading by example
Prioritize and organize work, along with strong follow-up, analytical, problem solving, and sound decision-making skills that support individual and team goals
Foster an environment that encourages a continuous improvement mindset
Develop a trusted advisor relationship with key client stakeholders and employees
Provide regular two-way communication between the client and team, to provide strong team representation and set proper client expectations
Effectively and professionally communicate in both verbal and written forms with clients, employees, peers, and management
Create and develop professional relationships within all levels of the organization (peers, work groups, client, supervisors, vendors)
Onboard and train new team members
Take ownership of client issues and follow problems through resolution
Formulate and drive operational plans, inspire and guide employees toward goal attainment, and address issues with effective corrective measures when needed
Ensure team adherence to KPI/SLA requirements of responsible areas
Oversight of investigation of loss and near loss events, and ensure corrective action feedback to client and employees
Develop and enhance service procedures, policies, and standards

Education & Experience:

Bachelor's degree specializing in relevant field or equivalent work experience
3+ years prior leadership experience in rail operations and/or logistics management
5+ years in transportation/logistics (railcar shipper or 3PL railcar management experience is highly preferred)
Candidates must possess demonstrated experience in Accounts Payable and Accounts Receivable functions
Strong knowledge of rail industry regulations and safety standards
Understanding company capabilities and service and effectively communicates all offerings to the client
Prior experience in client delivery focused solutions
Proven account management or other relevant experience
Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization
Experience in delivery client focused solutions
Proven ability to manage multiple projects
Excellent listening, negotiation and presentation skills
Ability to travel for periodic on-site visits to client
Flexibility to operate, and self-driven to excel, in a fast-paced environment
Capability to multi-task and highly organized with excellent time management skills

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