Description

Purpose:

The Selling Technician serves as both a skilled HVAC service professional and a trusted advisor for Anderson Air, responsible for diagnosing system issues and presenting repair and replacement solutions. This role focuses on educating customers, building trust, and helping them make informed decisions that best fit their home comfort needs.

Responsibilities:

Diagnose, troubleshoot, and assess residential HVAC system issues
Present clear repair and replacement options to customers
Educate customers on system performance, efficiency, and long-term solutions
Provide transparent pricing and explain the value of recommended services
Convert service calls into repair and replacement opportunities when appropriate
Deliver high-quality service
Build trust with customers through professionalism and product knowledge
Maintain accurate job notes, estimates, and customer interactions
Collaborate with the sales team on larger replacement opportunities
Participate in company-provided sales and technical training programs
Represent Anderson Air at events such as home shows and field marketing initiatives
Maintain a clean, organized, and well-stocked company vehicle
Follow all company policies, procedures, and safety standards
Work flexible hours, including evenings and weekends as needed

Qualifications:

Strong communication and customer education skills
Ability to confidently present options and close sales
HVAC service and diagnostic experience preferred
Sales experience or comfort in a sales-driven role
EPA certification required
Valid driver’s license with a clean driving record
Strong problem-solving and time management skills
Ability to work independently in the field
Willingness to learn and grow through ongoing training

Physical Requirements:

Ability to lift and carry up to 50 lbs (tools, equipment, parts)
Ability to work in attics, crawlspaces, rooftops, and confined areas
Ability to stand, kneel, bend, and climb ladders for extended periods
Comfortable working in varying weather conditions
Ability to safely operate HVAC tools and equipment

Job descriptions prepared by the Company serve as an outline only. Due to business needs, you may be required to perform job duties that are not within your written job description. Furthermore, the Company may have to revise, add to, or delete from your job duties per business needs. On occasion, the Company may need to revise job descriptions with or without advance notice to employees.

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