IT Infrastructure Administrator

POSITION SUMMARY:

The IT Infrastructure Administrator maintains and supports the company’s servers, networks, cloud services, and end-user technology. This position combines systems and network administration with Level 1 help desk support to ensure secure, reliable technology services for office and manufacturing operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Systems and Network Administration

• Administer and maintain physical and virtual servers, operating systems, storage, and related infrastructure.
• Maintain network equipment and connectivity, including switches, routers, firewalls, wireless access points, and VPN connections.
• Administer Microsoft 365, Active Directory, user accounts, security groups, and access permissions.
• Monitor system performance, availability, and capacity; troubleshoot and resolve infrastructure issues.
• Perform system updates, security patches, and routine maintenance.
• Monitor backups, resolve backup failures, and perform recovery testing.
• Maintain endpoint protection and support company cybersecurity policies and practices.
• Maintain documentation of system configurations, network layouts, equipment inventory, and recovery procedures.
• Coordinate with internal IT resources, vendors, and service providers to resolve issues and implement improvements.

Level 1 Help Desk Support

• Serve as an initial point of contact for employee technology questions and support requests.
• Record, prioritize, troubleshoot, and resolve support tickets; communicate progress to users.
• Provide basic support for computers, monitors, printers, phones, mobile devices, and other peripherals.
• Troubleshoot Windows, Microsoft Office, email, connectivity, and common application issues.
• Reset passwords, unlock accounts, and assist with multifactor authentication and access requests.
• Install, configure, and deploy approved hardware and software.
• Support employee onboarding and offboarding, including equipment setup and account provisioning or removal.
• Provide basic user instruction and document recurring issues and solutions.
• Escalate issues to the appropriate IT resource or vendor when additional expertise is required.

REQUIRED QUALIFICATIONS:

• Associate degree in information technology or a related field, or equivalent practical experience.
• At least three years of relevant IT experience supporting systems, networks, and end users.
• Working knowledge of Windows Server, Windows desktop operating systems, Active Directory, and Microsoft 365.
• Understanding of TCP/IP, DNS, DHCP, VLANs, wireless networking, firewalls, and VPNs.
• Experience with virtualization, backup systems, and endpoint security tools.
• Strong troubleshooting, communication, customer service, and documentation skills.
• Ability to manage competing priorities and work independently.
• Ability to handle confidential information and follow established security and access procedures.

PREFERRED QUALIFICATIONS:

• Experience supporting IT in a manufacturing environment.
• Familiarity with ERP systems, production workstations, barcode scanners, and label printers.
• Experience with Cisco Meraki, Microsoft Entra ID, Sophos and PowerShell.
• Relevant Microsoft, CompTIA, Cisco, or other infrastructure certifications.