Job File Coordinator - Customer Service

We’re seeking someone who is great on the phone, has excellent analytical skills, is detail-oriented, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment.  Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership.

Primary Responsibilities

• Monitor job file status 
• Monitor job file audit status
• Maintain job file WIPs
• Monitor and ensure client 
        requirements are followed
• Review and validate initial field 
        documentation
• Create preliminary estimate
• Daily job file coordination 
• Perform job file backup
• Maintain internal and external 
        communications
• Prepare job file reports
• Complete and review job file 
        documentation for final upload and  
        the audit process
• Complete job file audit process 
• Perform job close-out
• Assist other departments, as needed

Position Requirements
 •Effective oral communication
 •Basic math skills
 •Experience in cleaning/restoration preferred
 •High school diploma/GED
 •IICRC certifications preferred
 •Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
 •Ability to sit/stand/walk for prolonged periods of time
 •Ability to repetitively push/pull/lift/carry objects
 •Ability to work with/around cleaning products/chemicals
 •Ability to travel locally when necessary
 •Ability to successfully complete a background check subject to applicable law
 •Must have a valid driver's license