JOB DESCRIPTION

Job Title: Maintenance Supervisor - Village Inn Apartments 2205 Marcola RD Springfield, OR 97477

Reports To: Community Manager or as designated

Job Summary

The Maintenance Supervisor is a customer service-focused leader responsible for overseeing all maintenance operations of assigned communities while ensuring a safe, attractive, and well-maintained living environment for residents.

Through strong communication, collaboration, and operational excellence, the Maintenance Supervisor leads maintenance team members, supports resident satisfaction, oversees preventative maintenance programs, manages apartment turnover performance, and protects the physical condition of community assets.

Working closely with Community Managers, District Managers, vendors, contractors, and residents, the Maintenance Supervisor promotes a culture of teamwork, accountability, safety, and exceptional customer service while supporting occupancy, resident retention, and property performance goals.

Type of Position: Full-Time, Non-Exempt (Hourly)

JOB DUTIES

A. MAINTENANCE AND OPERATIONS FUNCTIONS

Oversee all aspects of property maintenance, including preventative, corrective, deferred, and emergency maintenance.
Ensure maintenance service requests are completed accurately and within established company response time standards.
Ensure resident maintenance requests are completed within 24 hours whenever possible and communicate delays when necessary.
Prepare and oversee rent-ready apartment homes, including painting, repairs, cleaning coordination, and quality control inspections.
Ensure vacant apartment homes are completed and made rent-ready within established company standards and timelines.
Perform routine and emergency maintenance involving plumbing, electrical, HVAC, appliance repair, drywall, flooring, carpentry, locks, painting, and general maintenance.
Conduct regular inspections of buildings, vacant units, common areas, amenities, grounds, and property systems.
Ensure community curb appeal standards are maintained at all times.
Maintain pools, spas, irrigation systems, and other amenities where applicable.
Maintain utility shutoff maps, sewer cleanout locations, and emergency response procedures.
Participate in the on-call rotation and respond to maintenance emergencies as required.
Ensure proper maintenance and storage of company equipment, tools, and materials.

B. PREVENTATIVE MAINTENANCE AND ASSET PRESERVATION FUNCTIONS

Develop and oversee preventative maintenance programs for community equipment, systems, and facilities.
Maintain preventative maintenance schedules and records.
Perform monthly inspections related to lighting, fire safety equipment, pool and spa operations, safety hazards, signage, and building systems.
Identify maintenance concerns and asset preservation needs before they become costly repairs.
Monitor roofs, siding, paving, common areas, HVAC systems, plumbing systems, and other property infrastructure.
Assist with planning and execution of capital improvement projects.
Monitor contractor and vendor performance to ensure quality workmanship and timely completion.
Assist in obtaining bids and reviewing contractor proposals.
Maintain accurate documentation of maintenance activities, inspections, projects, and preventative maintenance programs.

C. INVENTORY, PURCHASING, AND FINANCIAL FUNCTIONS

Monitor maintenance expenses and maintain cost-effective purchasing practices.
Control maintenance-related expenditures and obtain required approvals.
Monitor inventory levels of supplies, equipment, parts, and materials.
Maintain accurate inventory records.
Submit purchasing requests and recommendations as required.
Track apartment turnover expenses and maintenance project costs.
Assist management with budget planning and maintenance forecasting.
Ensure proper use and care of company-owned resources.

D. LEADERSHIP AND SUPERVISORY FUNCTIONS

Supervise Maintenance Technicians, Porters, vendors, and contractors assigned to the property.
Recruit, interview, train, onboard, and develop maintenance team members.
Assign work responsibilities and establish daily priorities.
Conduct employee coaching, training, and performance evaluations.
Monitor employee performance and recommend corrective action when necessary.
Promote accountability, teamwork, professionalism, and customer service.
Coordinate maintenance operations with Community Managers and other site personnel.
Ensure timely and accurate submission of maintenance staff time records.
Conduct regular maintenance meetings and safety meetings.
Assist with implementation of company initiatives, training programs, and operational objectives.
Recommend improvements to maintenance operations, safety practices, and service quality.

E. RESIDENT SERVICE, SAFETY, AND COMPLIANCE FUNCTIONS

Deliver exceptional customer service to residents and prospective residents.
Respond professionally and promptly to resident concerns and maintenance requests.
Assist Community Managers in resolving maintenance-related resident concerns and escalations.
Ensure compliance with Fair Housing laws and company policies.
Maintain compliance with OSHA regulations, safety requirements, and company safety policies.
Ensure proper use of personal protective equipment (PPE), including gloves, safety glasses, back support belts, and other required safety equipment.
Maintain Material Safety Data Sheets (MSDS) and required safety documentation.
Conduct monthly safety meetings and reinforce safe work practices.
Promptly identify and report safety hazards and liability concerns.
Maintain a safe working environment for residents, employees, vendors, and visitors.

JOB REQUIREMENTS

EXPERIENCE

Minimum two (2) years of multifamily maintenance experience preferred.
Minimum one (1) year of maintenance supervisory experience preferred.
Experience with apartment maintenance, unit turns, preventative maintenance programs, and asset preservation.
Experience working with HVAC, plumbing, electrical systems, appliance repair, drywall, carpentry, painting, and general maintenance.
Experience coordinating contractors, vendors, and maintenance projects.
Strong leadership, customer service, and communication skills.
Ability to manage multiple priorities and deadlines while maintaining quality standards.

EDUCATION

High School Diploma or equivalent required.
Ability to read work orders, technical manuals, safety documentation, and building plans.
Working knowledge of applicable safety practices and maintenance procedures.

PHYSICAL

Must be able to climb stairs, ladders, and access all areas of assigned communities.
Must be able to lift, carry, push, pull, and move appliances, equipment, and materials.
Must be able to work indoors and outdoors in varying weather conditions.
Must be able to respond to maintenance emergencies and after-hours service calls when required.

EQUIPMENT OPERATION

Ability to operate hand tools, power tools, maintenance equipment, ladders, and company vehicles.
Ability to utilize property management software and mobile work-order systems.
Proficiency with Microsoft Outlook, Word, and related software.
Valid driver's license preferred.

Learn more about this Employer on their Career Site