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Springfield, MA
Member Services Representative

Member Services Representative

STAVROS CENTER FOR INDEPENDENT LIVING INC

Posted 24 days ago, valid for 13 days

Springfield, MA, US

$19.5 per hour

Full Time

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Sonic Summary

The job is located in Springfield, MA, offering a salary of $19.50 per hour.
Candidates are required to have experience in a call center environment, specifically with AVAYA systems.
The role involves responding to incoming calls, managing a voicemail system, and documenting all interactions and complaints.
Applicants must be bi-lingual in English and Spanish, possess strong attention to detail, and have excellent communication skills.
Knowledge of Microsoft Office, particularly Word, Excel, and Outlook, is essential for this position.

Job DetailsJob Location: Springfield, MA 01109Salary Range: $19.50 - $19.50 Hourly Answer inquiries about Personal Care program; respond to calls emails, and office visitors Support Consumers with compassion by listening to challenges they are facing Resolve concerns by processing necessary information to help them manage their services Document conversations in database. provide administrative support such as mailings, sorting and scanning. QualificationsQualifications: Bi-lingual (English/Spanish) Strong Attention to Detail Excellent Communication and Organizational skills Ability to work independently and problem solve. Required Skills/Abilities: Knowledge of Microsoft Office- Word, Excel and Outlook Knowledge of Excel

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