Physical Therapy Receptionist (PSR)

Job Title: Physical Therapy Receptionist (Patient Service Representative)
Location: Springfield Physical Therapy Office, New England Orthopedic Surgeons
Job Type: Full-Time (Regular)
Pay: $18.00–$22.00 per hour
Expected Hours: 40 hours per week
Work Location: In-person — 300 Birnie Ave, Springfield, MA 01117

Schedule:
This is a regular full-time position based at our Springfield location. The standard schedule includes:

• Two days from 9:45 AM–6:15 PM

• Two days from 8:30 AM - 5:00PM

• Fridays from 8:00 AM–4:30 PM

• No weekends required

The role also requires flexibility to provide coverage at any of our five physical therapy locations as needed for emergency coverage or to support vacation and time-off coverage. Reliable transportation is a must. 

About Us

New England Orthopedic Surgeons is a leading private orthopedic practice committed to providing exceptional patient care. We are currently seeking a full-time Physical Therapy Receptionist to join our dynamic team at our Springfield office.

Position Summary

As a Physical Therapy Receptionist, you will be the first point of contact for our patients. Your responsibilities will include welcoming patients, verifying insurance and identity, collecting co-pays and deductibles, and maintaining accurate data in our Electronic Health Records (EHR) system. A strong ability to multitask, excellent communication skills, and a professional demeanor are essential to succeed in this role.

Key Responsibilities

• Greet and welcome patients upon arrival

• Direct patients to the appropriate physical therapist

• Answer and manage incoming calls, schedule appointments

• Verify insurance information and patient identity

• Collect co-payments and deductibles

• Maintain a clean and organized front desk and reception area

• Provide accurate information in person, via phone, and by email

• Maintain calendars and schedule meetings

• Perform clerical duties including filing, copying, faxing, and transcribing

Required Skills & Qualifications

• Minimum 2 years of experience as a medical receptionist

• Minimum 2 years of experience working with EMR systems

• Proficiency in Microsoft Office Suite

• Experience operating standard office equipment (fax, printer, etc.)

• Strong written and verbal communication skills

• Excellent organizational, multitasking, and time management abilities

• Professional appearance and customer service mindset

• High school diploma or equivalent required; additional certification in Office Management is a plus

Benefits

• 401(k) with employer contribution

• Health, Dental, and Vision Insurance

• Life Insurance

• Paid Time Off (PTO)

• Parental Leave

• Tuition Reimbursement

• Flexible Spending Account (FSA)

• Employee Assistance Program (EAP)

• Paid Holidays

Join our team and help make a difference in the lives of our patients every day. Apply today to be a part of our growing, patient-focused organization!