Summer Graduate Intern - Child Support - Springfield Location

Agency Overview

The Department of Revenue's core mission is to collect the revenues required to support the business of the Commonwealth, to make a difference in the lives of children by enforcing the financial responsibilities of parenthood, and to assist Massachusetts cities and towns in sound and efficient fiscal management.  Our vision is to conduct our operations in a manner that inspires public confidence in government by administering and enforcing tax, child support and municipal finance laws in ways that are innovative, customer-focused, and transparent

Bureau/Division Overview

The mission of the Department of Revenue’s Child Support Services Division is to enhance the well-being of children by partnering with parents and caregivers to meet the financial needs of the family.  Effective child support services are an essential part of the larger effort by the Commonwealth and the federal government to promote families' economic self-sufficiency.

DOR/CSS’s core functions are to establish parentage, and establish, enforce and modify child support and health insurance orders.  Much of our success depends on collaborations with a wide variety of state agencies and private entities.

Position Summary

The summer intern will provide valuable insight into how and where child support activities are most effectively serving customers.  The work of the summer intern will lead to greater understanding of where improvements can be made and what challenges may need to be addressed by the agency.

Core Responsibilities

·       Work with the Deputy Director to identify and obtain performance and outcome data needed to analyze performance.

·       Analyze data in various ways to gain insights into key factors that correlate with desired performance outcomes.

·       Develop information graphics that convey the findings from the analyses

·       Draft a final written report and present the findings to CSS senior managers at the end of the summer.

Preferred Qualifications

·       Understanding of basic statistical measures (e.g. mean, median, percentages, max, min,  etc.).

·       Familiarity with Excel tools and formulas relevant to data analysis.

·       Understanding of basic charting and graphing tools in Excel.

First consideration will be given to those applicants that apply within the first 14 days.

Please see Preferred Qualifications.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer.  Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.  Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100%25 of the job requirements.  We encourage individuals who believe they have the skills necessary to thrive to apply for this role.