After-School Program Youth Mentor

Job Title: After-School Program Youth Mentor

Department: Program Supervisor
Reports To: Director of Finance

FLSA Status: Non-Exempt (Hourly)
Location: Springfield, MA
Employment Type: Full-Time 

Salary Range: $18-$20

About New North Citizens’ Council (NNCC)

New North Citizens' Council, Inc. is a community-based nonprofit organization dedicated to empowering individuals and families through education, workforce development, housing support, youth services, and community engagement. For decades, NNCC has been committed to creating pathways to opportunity and strengthening communities through impactful programs and services.

Position Summary

The Youth Mentor provides positive guidance, supervision, and support to youth ages 11–18 participating in NNCC’s after-school programs. Working as part of the Youth Services team, the Youth Mentor helps facilitate educational, recreational, and enrichment activities while creating a safe, inclusive, and engaging environment that promotes positive relationships, personal growth, and youth development.

Essential Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.)

Youth Engagement & Mentoring

• Build positive, supportive, and professional relationships with participating youth. 
• Serve as a positive role model and encourage responsibility, confidence, teamwork, and respectful behavior. 
• Provide active supervision to ensure the safety and well-being of participants. 
• Encourage youth participation and help create an environment where young people feel welcomed, respected, and included. 
• Support youth in resolving conflicts and making positive choices, with assistance from program leadership when appropriate. 
• Recognize participant concerns and communicate behavioral, safety, or other significant issues to appropriate program staff. 

Program Activities

• Assist with planning and implementing after-school programs, clubs, and enrichment activities for youth ages 11–18. 
• Help facilitate lesson plans and structured educational, recreational, social, and skill-building activities. 
• Organize and lead small- and large-group activities. 
• Encourage youth participation in activities that promote academic success, leadership, creativity, health, and personal development. 
• Assist with special events, field trips, community activities, and other program initiatives. 

Program Safety & Operations

• Maintain consistent program schedules and support smooth transitions between activities. 
• Follow and enforce all program safety rules, emergency procedures, and participant supervision requirements. 
• Maintain accurate attendance records, activity logs, incident reports, and other required program documentation. 
• Maintain awareness of participant dietary restrictions and allergies and follow established procedures when distributing meals and snacks. 
• Help maintain clean, organized, and safe program spaces. 
• Participate in staff meetings, trainings, and professional development as required. 
• Perform other related duties as assigned.

Required Qualifications

Preferred Qualifications

Core Competencies

Work Environment & Physical Requirements

Work is performed primarily in after-school and community-based settings and may include indoor and outdoor activities, field trips, and special events. The position requires regular interaction with youth and the ability to actively participate in recreational and program activities.

The employee may be required to stand, walk, bend, kneel, and move throughout program spaces for extended periods and lift or carry program materials weighing up to 25 pounds. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Equal Employment Opportunity Statement

New North Citizens’ Council is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under federal, state, or local law.

ADA & Reasonable Accommodation Statement (REQUIRED)

NNCC is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA).

At-Will Employment Disclaimer (Massachusetts Standard Practice)

Employment with NNCC is at-will and may be terminated by either the employee or the organization at any time, with or without cause or notice, in accordance with applicable law.