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Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
Responsibilities
- Promote trust and respect among associates.
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the the store.
- Gain and maintain knowledge of products sold within the store and be able to respond to questions and make suggestions about products.
- Responsible for being visible, friendly, and actively greeting, engaging and assisting customers.
- Process customer transactions through the check lane quickly, accurately, and efficiently.
- Observe scheduled shift operating hours.
- Receive accurate payment for merchandise; makes change; processes checks, credit and debit charges according to proper departmental procedures for paperwork and the performance of duties.
- Understand the Point of Sale system, and handle various tenders, rain checks, complex loyalty offers, coupons and checkout procedures according to company policy.
- Record the sale of items to the register by moving merchandise across the scan window, using a hand-held scanning gun or, if necessary, the 10-key pad.
- Understand and adhere to the company's cash handling procedures and work honestly and effectively to control loss.
- Understand and adhere to guidelines on restricted sale items, such as Alcohol, Tobacco, Fireworks, and Videos.
- Follow procedures to limit shrink such as, but not limited to: checking for bottom of basket, scanning all items to ensure proper balance on hand, avoid manual hand rings, and close the loop procedures.
- Able to complete transactions in the time allotted to ensure productivity beach marks are met.
- Report pricing discrepancies as directed by company policy.
- Stay current with present, future, seasonal and special ads.
- Offer and/or mention to customers all company directives such as Kroger Personal Finance, fundraising requests, customer service surveys, fuel points.
- Keep checkout area clean by wiping down all surfaces.
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
- Notify management of customer or employee accidents.
- Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
- Adhere to all local, state and federal laws, and company guidelines.
- Ensure that all current merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.
- Must be able to perform the essential functions of this position with or without reasonable accommodation.
Qualifications
Minimum
- Successfully completed checker training
- Ability to handle stressful situations
- Effective communication skills
- Knowledge of basic math: counting, addition, and subtraction
- Must be able to meet the minimum physical demands of the position
- Must be 18 or older
Desired
- High school diploma or equivalent
- Customer service experience
- Courtesy Clerk
- Second language: speaking, reading and/or writing
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