DDS Respite Coordinator

Job Title: Respite Worker 

Department: DDS Community Respite Program
Reports To: Respite Coordinator

FLSA Status: Non-Exempt (Hourly)
Location: Springfield, MA
Employment Type: Part-Time (10 hours/week)

Salary Range: $23/hour

About New North Citizens’ Council (NNCC)

New North Citizens’ Council is a community-based nonprofit organization dedicated to improving the quality of life for residents through education, workforce development, family support, and community services. NNCC is committed to equity, inclusion, and culturally responsive service delivery.

Position Summary

The Community Respite Worker provides individualized and group respite services to children and adults with intellectual and developmental disabilities. Working under the direction of the Respite Coordinator and in accordance with Massachusetts Department of Developmental Services (DDS) guidelines, this position supports safe, meaningful community participation while providing families and caregivers with dependable respite support.

Essential Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.)

Respite & Individual Support

• Provide individualized and group respite services in community-based settings.
• Support individuals in participating in recreational, social, educational, and other preferred community activities.
• Provide person-centered support based on each individual's interests, abilities, needs, and goals.
• Promote independence, positive social interaction, and community inclusion.
• Model and reinforce positive behavior and appropriate social skills.
• Recognize and respond appropriately to individual health, behavioral, and safety needs.
• Provide transportation to approved activities and community locations as required.

Family & Program Coordination

• Develop positive, respectful relationships with individuals and their families or caregivers.
• Maintain regular communication with the Respite Coordinator, Family Support Navigator, and other program staff regarding services and participant needs.
• Assist with planning and coordinating group respite and community activities.
• Maintain knowledge of community activities, recreational opportunities, and resources appropriate for program participants.
• Communicate changes, concerns, incidents, or service needs promptly to the appropriate program staff.

Documentation & Compliance

• Complete weekly service documentation and other required program records accurately and on time.
• Follow DDS requirements, individualized support plans, agency policies, and applicable health and safety procedures.
• Maintain participant confidentiality and professional boundaries.
• Participate in required meetings, training, and professional development activities.
• Perform other related duties as assigned.

Required Qualifications

Preferred Qualifications

Core Competencies

Work Environment & Physical Requirements

Equal Employment Opportunity Statement

New North Citizens’ Council is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under federal, state, or local law.

ADA & Reasonable Accommodation Statement

NNCC is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA).

At-Will Employment Disclaimer

Employment with NNCC is at-will and may be terminated by either the employee or the organization at any time, with or without cause or notice, in accordance with applicable law.