Service Manager

North Central Utility (NCU), the second-largest Utility Trailer dealer in the US, is looking for a self-motivated and results-driven Service Manager to join our dynamic team.

Wage & Benefits: 

• $75K-$100K based on experience plus commission 

• 401(k) with company match & profit sharing

• Health, Dental, Vision, Life and Short-term Disability Insurance

• Flexible Spending Accounts – FSA Section 125 program

• Paid time off

• Paid holidays (8.5 days)

• Training and professional development opportunities

• Annual safety shoe and tool allowances

Job Duties and Responsibilities: 

• Oversee service department operations 

• Manage service technicians 

• Manage all shop repair orders 

• Increase NCU profit margins 

• Ensure department sales goals are met 

• Oversee department expenses 

• Report data on sales volume, profits, and sales revenue 

• Estimating and quoting 

• Warranty administration 

• Accurate and timely completion of sales reports 

• Accurate and timely completion of paperwork 

• Maintain department files

• Effectively manage execution of projects at the store level 

• Manage department/staff training using industry best practices 

• Manage team performance reviews and staff development 

• Act as a liaison between parts, sales & service 

• Assist wherever needed in department 

• Effective marketing 

• Attend industry workshops as needed 

• Educate the customer on NCU services 

• Develop and leverage relationships with key decision makers 

• Assist managing building maintenance 

• Work with other department managers 

• Identify customer needs and opportunities 

• Motivate & lead through team excellence and work ethic 

• Strong customer negotiation skills 

• Understand the market and competition 

• Recruit as needed 

• Promote and build relationships with customers 

• Accurate and timely completion of paperwork 

• Maintain department files

• Promote a safety-first workplace 

• Assist Operations Manager as needed

Qualifications: 

• High School Diploma or GED equivalent 

• Previous experience in a related field preferred 

• Experience leading and managing people 

• Interpersonal skills and ability to professionally communicate with customers

• Microsoft Office (Word, Excel, Outlook), technology, and computer proficiency

• Ability to meet the physical demands of the position

• Driver's License 

Job Type: Full-time 

Schedule: 

• Day shift, Mon-Fri (no weekends) 

Supervisory Responsibilities: Yes

This position is a safety-sensitive position, requiring pre-employment and post-accident drug testing.

North Central Utility (NCU) is one of the largest semi-trailer dealerships in the nation and the largest in the North Central region with 10 locations throughout Wisconsin, Minnesota and North Dakota. We are a family-owned and operated company with 2^nd and 3^rd generations taking the reins of leadership.

NCU offers reefers, dry vans, and flatbed trailers from Utility Trailer Manufacturing at all locations and vocational trailers from MAC Trailers in Wisconsin - we sell new and used semi-trailers. With Moore Space, we offer temporary storage container solutions as well. 

Our service department offers everything from routine maintenance, certified DOT inspections, to precision laser alignment, as well as complete wreck repair for trailers of all makes and models. With the addition of Cargobull reefer units to the Utility portfolio, NCU is expanding our Transport Refrigeration Unit (TRU) and mobile service capabilities.

Our parts department has an extensive inventory of Heavy-Duty Truck/Tractor and Trailer parts. With our extensive product offerings, expert service capabilities, and geographic reach, we ensure we are a “One-Stop Shop” for truck and semi-trailer parts.