Assistant Spa Manager

Position Summary

Serasana St. Johns is seeking a personable, organized, and proactive Assistant Studio Manager to support daily studio operations, membership sales and retention, scheduling coordination, front desk leadership, inventory management, facility upkeep, and exceptional client service.

This is a hands-on position that combines regular front desk coverage with responsibility for coordinating day-to-day studio operations. The role requires strong organizational skills, initiative, attention to detail, and the ability to lead by example while working closely with the Studio Owner.

Key Responsibilities:

1. Front Desk Operations and Membership Sales
● Perform all standard front desk responsibilities, including client check-in and checkout, appointment scheduling, membership sales, and client communications.
● Ensure front desk operations are accurate, efficient, and consistent with established studio policies and procedures.
● Lead membership sales efforts by personally promoting memberships and coaching front desk employees on effective sales techniques and consistent presentation of membership benefits.
● Identify opportunities to improve front desk processes, efficiency, and client service.

2. Studio Scheduling and Coverage Management
● Monitor schedules across massage therapy, skin care, acupuncture, yoga, and front desk operations to identify coverage gaps, scheduling conflicts, and opportunities to improve service availability.
● Prepare and maintain front desk schedules, coordinating employee availability, time-off requests, and shift changes.
● Take primary responsibility for coordinating front desk coverage for planned and unexpected absences, including arranging backup coverage and occasionally filling shifts when needed.
● Coordinate with service providers to address scheduling gaps and recommend adjustments to operating hours based on business needs.
● Identify staffing needs, maintain backup coverage resources, and communicate unresolved scheduling issues and recommended solutions to the Studio Owner.
This position coordinates service provider schedules but does not supervise licensed practitioners or yoga instructors.

3. Front Desk Hiring, Onboarding, and Training
● Assist with recruiting, screening, and interviewing front desk candidates.
● Coordinate onboarding and training of new front desk employees.
● Provide ongoing coaching and support, ensuring consistent adherence to studio procedures and service standards.

4. Inventory and Supply Management
● Monitor inventory and maintain appropriate stock levels of treatment, cleaning, laundry, beverage, and restroom supplies.
● Conduct routine inventory checks and ensure employees follow established supply request procedures.
● Anticipate supply needs and coordinate timely replenishment to prevent shortages.
● Manage routine purchasing within established guidelines.

5. Studio Cleanliness and Facility Readiness
● Coordinate cleaning and upkeep responsibilities across front desk shifts, ensuring tasks are completed during available downtime.
● Maintain high standards of cleanliness, organization, and presentation throughout the studio, including treatment rooms, reception areas, bathrooms, and common spaces.
● Ensure routine cleaning, restocking, and general upkeep tasks are consistently completed.
● Monitor adherence to established safety, sanitation, and equipment-readiness procedures, and coordinate follow-up on maintenance concerns.

6. Membership and General Studio Operations
● Respond to routine client emails and operational inquiries.
● Monitor membership cancellations and coordinate appropriate follow-up and retention efforts.
● Maintain organized operational records and provide regular updates to the Studio Owner.

7. Social Media Content Support
● Capture photos, short videos, and everyday studio moments that showcase Serasana’s services, atmosphere, team, and events.
● Encourage employees and clients to contribute content ideas, photos, videos, and testimonials, obtaining appropriate consent when needed.
● Organize and share content for social media posts, stories, and reels, and assist with posting as appropriate.

8. Client Experience and Issue Resolution
● Foster a welcoming, personalized client experience and build strong relationships that encourage loyalty and repeat visits.
● Address routine client questions, complaints, and scheduling concerns with professionalism and care.
● Apply studio policies consistently while maintaining a client-focused approach.
● Resolve routine operational issues independently, escalating sensitive or significant matters when appropriate.

Qualifications
● Experience in customer service, hospitality, wellness, spa operations, or a similar service-oriented environment.
● Previous experience in a front desk lead, supervisory, or assistant management position preferred.
● Excellent interpersonal and communication skills, with a genuine passion for delivering exceptional client service.
● Strong organizational skills, attention to detail, and the ability to manage multiple priorities.
● Demonstrated initiative, sound judgment, and a proactive approach to solving problems.
● Experience with employee scheduling, training, and coordinating daily operations preferred.
● Comfortable using scheduling software, point-of-sale systems, email, and general business applications.
● Ability to work collaboratively with the Studio Owner and front desk team.
● Interest in wellness and the services offered at Serasana.
Experience with Mindbody software is a plus but not required.

Work Schedule
This position is expected to work approximately 30–35 hours per week, combining regularly scheduled front desk shifts with additional operational responsibilities.
The schedule may include weekdays, occasional evenings, and Saturdays based on studio needs. Availability to work at least one Saturday per month is expected, with additional weekend coverage occasionally needed. Some operational responsibilities may be completed during quieter front desk periods or designated administrative time.

Compensation and Benefits
● Competitive hourly compensation based on experience.
● Additional earning opportunities through membership sales commissions.
● Opportunities to develop leadership and studio management skills in a growing wellness business.

- 401K*
- Dental Insurance
- Employee Assistance Program
- 50% discount on Spa Services
- Free & unlimited yoga classes
- 50% discount on Workshops
- 20% discount on retail & tea

*for qualifying applicants

About Serasana St. Johns
Serasana is a wellness studio offering massage therapy, acupuncture, skin care, yoga, meditation, infrared sauna, and other wellness services in a welcoming, relaxing environment.

Our focus is on delivering exceptional client experiences, building lasting relationships, and helping our community make wellness part of everyday life.

We are looking for someone who enjoys working directly with clients, takes pride in maintaining a beautiful and well-organized studio, and brings the initiative and attention to detail needed to keep daily operations running smoothly.