Since its founding in 1985, Queen of Peace Center (QOPC) has been providing family-centered behavioral healthcare for women, children, and families. As a member of the Federation of Catholic Charities, we serve the metropolitan and surrounding St. Louis area through four core programs: prevention, education, treatment, and housing.

POSITION SUMMARY

The Queen of Peace Center Community Support Specialist II (CSS II) provides advanced person-centered rehabilitation and recovery support services to individuals with substance use and behavioral health needs, including those with complex co-occurring disorders and significant psychosocial challenges. In addition to carrying a caseload, this role serves as a senior resource to Community Support Specialist staff by providing mentorship, onboarding support, case consultation, and guidance regarding service delivery. The CSS II coordinates care across multiple systems, facilitates intervention strategies for high-risk clients, assists with complex discharge planning, and promotes quality service delivery through collaboration with clients, treatment providers, and community partners. Through a recovery-oriented and trauma-informed approach, this position supports positive client outcomes while helping strengthen the overall effectiveness of the CSS program.

OVERVIEW & RESPONSIBILITIES

Maintain an assigned caseload that includes individuals with complex behavioral health, substance use, medical, legal, housing, and social service needs.
Lead development, coordination, and monitoring of service plans for high-risk and high-acuity clients.
Coordinate care across multiple systems, including healthcare providers, hospitals, courts, probation, child welfare, housing agencies, and community organizations.
Serve as a clinical and program resource to CSS I staff by providing mentoring, onboarding support, guidance, and consultation on complex cases.
Facilitate case reviews and interdisciplinary consultations for clients experiencing significant barriers to treatment engagement and recovery.
Support quality improvement initiatives by promoting compliance with documentation, service delivery, and program standards.
Monitor client progress, identify emerging risks, and implement interventions to reduce hospitalizations, crises, and service disruptions.
Respond to complex crisis situations and coordinate appropriate services, resources, and follow-up care.
Assist with development and implementation of program initiatives, workflows, and evidence-based practices.
Support supervisory coverage and operational needs in the absence of the supervisor, as assigned.
Assist clients with obtaining and maintaining housing, employment, education, healthcare, benefits, transportation, and other essential resources.
Complete documentation, billing, and service records accurately and within required timelines while meeting established productivity standards.
Maintain compliance with agency policies, HIPAA requirements, accreditation standards, and applicable state regulations.
Participate in supervision, training, team meetings, and required coverage schedules.
Perform other duties as assigned to support program operations and client care.

KNOWLEDGE & EXPERIENCE REQUIREMENTS

Bachelor's degree in Social Work, Counseling, Psychology, Human Services, Behavioral Health, or a closely related field.
Minimum three (3) years of experience in behavioral health, substance use treatment, case management, psychosocial rehabilitation, community support services, or a related human services field.
Experience working with individuals experiencing co-occurring mental health and substance use disorders.
Experience coordinating services across multiple healthcare, behavioral health, legal, and community systems.
Preferred experience providing mentoring, training, onboarding, or lead-worker support to staff.
Valid driver's license (MO residents require Class E), personal vehicle, and current automobile liability insurance that meets state minimum requirements.

Queen of Peace Center does not discriminate on the basis of handicapped status in the admission or access to, or treatment or employment in, its federally assisted programs and activities. Queen of Peace Center is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or disability.

Pre-Employment Screening
All candidates receiving an employment offer must submit a pre-employment screening. The screenings will include criminal background check and other background checks (as needed), Family Care Safety Registration, drug screen, an employment and education or licensure/certification verification, and Covid-19 and Influenza vaccination. Various positions will require physical examination, Tuberculosis screening and Hepatitis A. All offers are contingent upon successful completion of required screening.

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