One Stop Operator

Job Description:

Salary: $65,000

Type: Full-time - Exempt

Essential Functions:

· Oversee daily Job Center operations and One-Stop system effectiveness to ensure efficient, customer-centered service delivery, meaningful access, accessibility, and continuous improvement.

· Ensure the One-Stop delivery system operates in compliance with WIOA Section 121(d), 20 CFR §678.620, and all applicable federal, state, local, and Workforce Development Board policies and requirements.

· Facilitate coordination, communication, and collaboration among workforce system partners, contractors, Workforce Development Board staff, and community stakeholders.

· Convene and facilitate meetings with workforce system partners and support the development, implementation, and monitoring of MOUs, RSAs, and partner commitments.

· Monitor customer flow, service integration, referral processes, operational performance, and service outcomes to identify opportunities for improvement and enhance the customer experience.

· Review operational and performance data; analyze trends and recommend corrective actions, process improvements, and system enhancements.

· Support implementation of the Workforce Development Board's strategic priorities, workforce initiatives, and operational objectives.

· Foster collaborative relationships with workforce, education, economic development, business, and community organizations to strengthen workforce system partnerships.

· Support outreach, promotion, and awareness of workforce services and partner programs throughout the region.

· Prepare and present operational, performance, compliance, and partner activity reports to the Workforce Development Board and other stakeholders.

· Represent the Workforce Development Board and One-Stop system at meetings, conferences, community events, and partner engagements as assigned.

· Perform other duties as assigned by the Workforce Development Board and/or EDSI Leadership.

Education and Experience Requirements:

· Bachelor's degree in Business Administration, Public Administration, Human Resources, Education, Workforce Development, or a related field; equivalent combination of education and experience may be considered.

· Minimum of five (5) to seven (7) years of experience in WIOA programs, workforce development systems, or related workforce initiatives.

· Thorough knowledge of WIOA regulations, state workforce policies, workforce service delivery, performance accountability, and compliance requirements.

· Experience coordinating workforce programs, partnerships, projects, or system operations and building collaborative relationships with diverse stakeholders.

· Strong facilitation, communication, presentation, analytical, organizational, and problem-solving skills.

· Proficiency in Microsoft Office applications and workforce data management systems.

· Valid Driver's License and reliable transportation required.

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.